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Stratix Corporation · 2 days ago

Associate Customer Success Manager

Norcross, GA

Full-time

Onsite

Entry Level

1+ years exp

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering comprehensive managed services to help companies operationalize their mobile investments. The Associate Customer Success Manager will engage, retain, and empower enterprise customers to leverage services and achieve their mobility objectives.

MobileMobile DevicesSoftware

Hiring Manager

Dee Barlow, MA

Responsibilities

Customer Relationships – build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us

Order Management – work with internal teams to ensure orders get booked and go out on time

Inventory Management – manage the customer’s inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory

Lifecycle Management – work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc

Problem solving – evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies

Qualification

Data analysisAdvanced ExcelMicrosoft OfficeOracleServiceNowMultitaskingContinuous improvementWritten communicationVerbal communicationProblem solvingTime managementAdaptabilityCollaboration