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Janko Hospitality · 1 day ago

Guest Service Representative

Milwaukee, WI

Full-time

Onsite

New Grad, Entry Level

Janko Hospitality is a Chicago-based operator of upscale hotels focused on providing exceptional hospitality experiences. The Guest Services Representative is responsible for front desk operations and ensuring guest satisfaction through various service interactions and hotel operations management.

Business DevelopmentConsultingHospitality

Senior Management

Responsibilities

Greet and assist guests during check-in to ensure satisfaction with assigned rooms

Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly

Manage cash transactions and maintain accurate records

Answer guest inquiries, take reservations, and promote hotel services to increase occupancy

Address guest concerns promptly and courteously, both in person and over the phone

Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed

Complete shift checklists to ensure thoroughness and accuracy in the daily tasks

Process incoming mail, messages, and faxes promptly and efficiently

Maintain communication through the front desk log book and inform incoming shifts of any issues that need attention

Serve as a cashier and attend to market needs when required

Maintain a high standard of personal appearance and proper uniform within the department

Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs

Be proficient in Safety and Security Policies and train all team members in these procedures

Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed

Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations

Utilize computer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk for long periods during the workday

Perform any other duties as assigned or requested by management

Qualification

Customer serviceCommunicationCash handlingWindows-based softwareFriendly demeanorPhysical abilitiesPrioritization abilitiesHotel experienceHilton experienceOrganizational skills