El Camino Health ยท 11 hours ago
Patient Service Representative - FT - Days - Cancer Clinic @ MV
Mountain View, CA
Full-time
Onsite
Entry, Mid Level
$38.58/hr - $48.78/hr
2+ years expEl Camino Health is committed to hiring and retaining top professionals to deliver high-quality care. The Patient Services Representative serves as the primary point of contact for patient scheduling and registration, coordinating patient experiences and ensuring satisfaction throughout the healthcare access process.
Health CareHospitalMedicalNon Profit
Responsibilities
The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration
The role supports operations by coordinating schedules for patients and providers
The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare
Interviews patients either by telephone or in person to effectively schedule and register
Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate
Obtains Authorizations if assigned
Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach
May perform other duties as assigned
Registration: Collects, verifies and updates patient demographic and guarantor information
Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool
Collects co-pays and patient's estimated out of pocket expense as appropriate
Scheduling: Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor
Ensures schedules are appropriate use of clinical resources
Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources
Patient Satisfaction: This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction
Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact
This process will also give the patient the appropriate instructions pertinent to their service, the financial liability as it relates to their scheduled service, and direction to the Hospital Service Department prior to their visit
Qualification
Required
High School Diploma required, Associates degree preferred
Two (2) years medical office or medical insurance experience
Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone
Excellent customer service skills
High level of self-motivation and goal oriented with the ability to multitask
Team oriented
Positive, open-minded, and focused on continuous improvement
Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
Analytical and problem solving skills
Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously
Able to type 25 words per minute
Preferred
Scheduling Or Hospital Registration Experience Preferred
Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus
Company
El Camino Health
El Camino Health provides health care services.
1001-5000 employees
H1B Sponsorship
El Camino Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (2)
2022 (7)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dan Woods
Chief Executive Officer
Mark Klein
Chief Marketing & Communications Officer
Recent News
2026-01-05
2025-11-03
Company data provided by crunchbase