Cedars-Sinai · 5 hours ago
Telecommunications Engineer - Hybrid
6500 Wilshire Blvd, Los Angeles, CA, 90048, US
Full-time
Hybrid
Senior Level
$88K/yr - $125K/yr
5+ years expCedars-Sinai is a recognized leader in healthcare and technology, recently awarded for its excellence in Healthtech. The Telecom Engineer role involves designing and implementing complex voice applications and integrations, focusing on Cisco and Genesys platforms, while ensuring timely support and operational efficiency.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Designs/engineers applications for integrated system solutions throughout the enterprise, built upon Cisco and Genesys platforms. Performs assessment, follow-up, and resolution of all user issues in a timely and cost-effective manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and other voice services requiring in-depth technological and operational knowledge
Provides development and analysis of complex technology RFPs, including awarding contracts based upon approved Technology Architecture Guidelines. Provides development and implementation of performance benchmarks for vendors to ensure that service delivery is achieved in a cost-effective and timely manner
Provides detailed engineering of changes to the voice platforms required to support all project driven outcome. This includes, but is not limited to, facilitating the definition of requirements, process redesign, development of business cases, RFP preparation, vendor evaluation and selection, contract negotiations, implementation management, and support transition
Works closely with Voice Engineering on voice network system upgrades, patching, call routing, troubleshooting, and various other activities
Qualification
Required
Five (5) plus years' experience in the delivery and daily support of telecommunications or information technology services, with special emphasis on CUCM, Genesys & Cisco Contact Centers, Automated Attendant, and end user support for MACD and Project activity
Telecommunications using Cisco VoIP platform, with special focus on operational design of applications and identification of emerging technological applications for evaluation
Knowledge of Carrier support such as porting, troubleshooting, new orders and disconnects, etc
Cisco hardware and software to manage voice, data, and video communication networks. Must have had recent hands-on experience of the Cisco Voice environment
High School Diploma/GED
Preferred
Bachelor's degree in Telecommunications, Information Technology, or related field
Cisco Certification
Company
Cedars-Sinai
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.
10001+ employees
H1B Sponsorship
Cedars-Sinai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (91)
2023 (81)
2022 (92)
2021 (92)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$63.31MKey Investors
American Academy of Orthopaedic SurgeonsCalifornia HealthCare FoundationNational Heart, Lung and Blood Institute
2023-12-01Grant· $0.01M
2023-05-25Grant· $28M
2022-06-16Grant· $7M
Leadership Team
Thomas Priselac
President/CEO
David Wrigley
Executive Vice President Finance, CFO and Treasurer
Recent News
Medical Xpress - latest medical and health news stories
2025-12-17
Medical Xpress - latest medical and health news stories
2025-12-17
Company data provided by crunchbase