Apply on Employer Site

YNCU · 1 day ago

Member Service Representative - Stratford & Mitchell

Stratford, NJ

Part-time

Onsite

New Grad, Entry Level

$24.95/hr - $24.95/hr

Your Neighbourhood Credit Union (YNCU) is a community-focused organization dedicated to investing locally and supporting its members. The Member Service Representative role involves providing excellent member service, processing financial transactions, and promoting the credit union's products and services.

FinanceFinancial ServicesLending

Responsibilities

Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded

Process members’ transactional requests (deposits, withdrawals, transfers, etc.)

Answer the telephone in the branch to provide member service

Balance the ATM when requested

Promptly respond to member inquiries/problems in a courteous and efficient manner

Uncover members’ needs, and assist members to utilize the products or services which best meet those needs

Proper completion and submission of tracking sheets

Make a minimum of 5 sales calls per week

Make at least 1 high level referral per week

Make at least 1 MemberCARE referral per month

Follow our Quality Service Standards consistently

Qualification

Member serviceCross sellingInternet proficiencyProfessional demeanorCommunication skills

Required

Have the flexibility to work a varying schedule, which could change, including evenings and weekends

Willingness to work at any branch of YNCU when requested

Meet YNCU's Balancing Standards: Same-day Balancing Ratio 75% minimum (Goal: 90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average

Be willing to accept increased responsibilities and be a team player

Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well

Professional demeanor and professional dress

Be comfortable using the Internet and e-mail programs--including the use of YNCU's Online Banking

Must be bondable