Covenant Technology Partners · 2 weeks ago
Managed Services Manager
St. Louis City County, MO
Full-time
Hybrid
Senior Level
5+ years expCovenant Technology Partners is a US based Microsoft Partner, management and technology consulting and Managed Services firm specializing in helping clients through innovative use of Microsoft technologies. The Manager, Managed Services oversees the delivery of IT services, manages client relationships, ensures service level agreements (SLAs) are met, and handles project management responsibilities to ensure smooth implementation and operation of services.
Information TechnologySoftware
Hiring Manager
Elizabeth Meyer
Responsibilities
Oversees the delivery of managed IT services to clients, ensuring high levels of performance and compliance with SLAs
Manages client relationships, acting as the primary point of contact for clients regarding service delivery and project management
Prepares, schedules, and drives Quarterly Business Reviews with all Managed Services and CSP Clients
Ensures contractual compliance for all Managed Services clients. Schedules proactive tasks in advance and ensures appropriate SME are assigned and complete the tasks
Takes ownership of the Managed Services business portfolio. Actively engages with client managers and solution leads to align on identified opportunities. Aggressively identifies and pursues Manages Services pipeline opportunities to increase profitability
Creates and maintains the vision for the Managed Services business including the annual business forecast and business plan. Regularly meets with business stakeholders to align on pipeline and business forecasts. Reviews and provides regular progress reports to business leaders in both written and in-person presentation forums
Defines critical Key Performance Indicators within the Managed Services division. Actively monitors to trends and optimization opportunities
Actively monitors Service Board and ensure tickets get assigned properly as they come in. Monitors aging tickets and drives to completion, escalating as necessary. ConnectWise experience is a plus
Establishes and maintains robust vender relationships with key venders included Microsoft and ConnectWise
Coordinates and leads project management activities for service implementations and ongoing operations. Project management for delivery projects outside of Managed Services when assigned
Uses AI and automation to improve efficiency and productivity with the managed services space
Reviews and approves time entry and client invoicing and proactively manages actuals to budget. Review and update team member forecasts each week
Operates with an agile environment to meet dynamics needs of business
Focuses on flexibility, scalability and remote access within hybrid and cloud environments
Monitors and reports on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary
Collaborates closely with Marketing team to generate and update go to market materials related to Managed Services. Periodically provides blog and client newsletter content
Generates and maintains MSP related Intellectual Property and documentation
Collaborates with internal teams to develop and implement service improvement plans
Participates in internal projects and initiatives as assigned
Ensures adherence to company policies, procedures, and best practices in service delivery
Mentors and supports team members, fostering a culture of continuous improvement and professional development
Stays current with industry trends and advancements in technology to ensure the company remains competitive
Works continuously to improve project management and operational processes to enhance efficiency and effectiveness
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience
Minimum of 5 years of experience in IT service delivery or managed services
Experience in Cloud Platforms
Proven experience in project management, including planning, execution, and monitoring of IT projects
Strong understanding of IT service management (ITSM) frameworks and best practices
Excellent client relationship management skills
Strong leadership and team management abilities
Preferred
Project Management Professional (PMP) or equivalent certification preferred
Experience with ConnectWise is a plus
Experience with Microsoft solutions a plus – Data & AI, Digital and App Innovation, Dynamics, Modern Work, Security & Infrastructure
Company
Covenant Technology Partners
Covenant Technology Partners is an IT company that offers application development and cloud services.
51-200 employees
H1B Sponsorship
Covenant Technology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Doug Neff
Partner, Chief Delivery Officer & People Lead
Scott Weinstein
Partner
Company data provided by crunchbase