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Motive · 9 hours ago

Manager, ENT Implementation-1

United States

Full-time

Remote

Mid Level

3+ years exp

Motive is a company that empowers physical operations with tools for safety, productivity, and profitability. The Manager of Implementation will lead a team to ensure successful onboarding and deployment of Motive's hardware and software for Enterprise customers, focusing on operational excellence and customer satisfaction.

Computer Software

H1B Sponsor Likely

Responsibilities

Manage and support a team of Implementation Consultants, providing coaching, guidance, and performance feedback

Oversee onboarding project execution for assigned customer accounts, ensuring milestones such as Kickoff, Go-Live, and training are completed successfully

Track and manage team-level KPIs (e.g., time-to-go-live, CSAT, onboarding completion) and take action to improve results

Ensure projects remain on schedule, within scope, and aligned to customer expectations

Identify risks and roadblocks within implementations and partner with internal teams to resolve issues

Collaborate with Sales, Product, and Customer Success to support smooth handoffs and consistent customer experiences

Contribute feedback and insights from implementations to help improve processes, tooling, and product readiness

Support continuous improvement initiatives within the Implementation organization

Qualification

Customer onboardingProject managementTeam managementCRM toolsCommunication skillsProblem-solving skillsOrganizational skills

Required

3+ years of experience in a customer-facing B2B role (SaaS, logistics, fleet management, or similar preferred)

1–2 years of people management or team-lead experience

Experience managing or supporting customer onboarding, implementations, or project delivery

Strong project management, organizational, and problem-solving skills

Ability to coach and develop team members while balancing customer delivery

Clear, confident communication skills with customers and internal stakeholders

Experience using CRM and project management tools

Preferred

BA/BS degree or equivalent practical experience

Company

Motive

Glassdoor4.0

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

Founded in 2013

San Francisco, California, US

1001-5000 employees

http://gomotive.com

H1B Sponsorship

Motive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (21)

2024 (24)

2023 (12)

2022 (8)