First Citizens Bank · 1 day ago
Manager Command Center Operations (Hybrid - Phoenix, AZ)
Phoenix, AZ
Full-time
Hybrid
Senior Level
6+ years expFirst Citizens Bank is seeking a Manager for Command Center Operations in a hybrid role based in Phoenix, AZ. This leadership position is responsible for managing Command Center activities, overseeing operational environments, and ensuring the reliability of deployed solutions while driving business strategies.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Operations Oversight - Directs Command Center operations ensuring optimum efficient use of resources and the reliability of deployed solutions. Manages an annual budget including forecasting. Creates and executes the batch processing schedule. Leads the implementation of production changes for new and existing applications into the daily monitoring services provided by the Command Center
Business Strategy - Builds and drives environment, system, and application monitoring strategies for the team. Represents the interests of business partners and the Information Technology department while supporting the Bank’s overall business goals
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development
Technical Expertise - Serves as a technical expert and resource to associates, senior management, and wider business unit. Address and resolves complex, escalated technical issues. May serve on business committees or special projects to represent the Command Center
Qualification
Required
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred
Experience in traditional leadership role
Experience working in and managing a command center
Previous experience working in a financial institution a plus
Knowledge of Splunk, Solarwinds, Dynatrace, Control-m a plus
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-13
2026-01-06
Company data provided by crunchbase