RapidFire Safety & Security ยท 1 day ago
Inside Sales Specialist
Greater St. Louis
Full-time
Onsite
Entry Level
$23/hr - $25/hr
2+ years expRapidFire Safety & Security is a leading provider of fire, life safety, and physical security services. They are seeking a detail-oriented and proactive Inside Sales Specialist to manage and optimize contract renewal processes, ensuring client satisfaction and business success.
Field SupportPublic SafetySecurity
Hiring Manager
Allie Short
Responsibilities
Contract Management: Proactively review and analyze expiring contracts to identify renewal opportunities and ensure all renewal terms are aligned with company policies and client needs
Client Communication: Serve as the primary point of contact for clients during the renewal process. Address client inquiries, provide contract information, and resolve any issues or concerns that arise
Negotiation: Collaborate with clients and internal teams to negotiate renewal terms, pricing, and contract adjustments. Ensure mutually beneficial agreements that support long-term client relationships
Documentation and Compliance: Prepare and manage renewal documentation, including contract amendments and extensions. Strive to get new contracts on Auto-renewal contract
Reporting and Analysis: Track and report on renewal metrics, including success rates, timelines, and client feedback. Provide customer feedback for improvement in the renewal process
Process Improvement: Develop and implement strategies to streamline and enhance the contract renewal process. Propose and lead initiatives to improve efficiency and client satisfaction
Collaboration: Work closely with sales and customer service teams to coordinate efforts and ensure a seamless renewal experience for clients
Additional Services: Make customers aware of additional services available to them. Partner with Sales team to set appointments for additional services. Promote payment by ACH
Qualification
Required
High school diploma
Minimum of 2 years of experience in office administration, client relations, or a related field
Excellent communication skills
Detail-oriented with strong organizational and analytical abilities
Proficient in Microsoft Office
Ability to work independently and manage multiple priorities effectively
Proactive and solution-oriented with a focus on client satisfaction
Strong interpersonal skills and ability to build positive relationships
Ability to adapt to changing priorities and handle complex situations with professionalism
Preferred
Relevant certifications or coursework in contract management
Experience with Inside sales
Benefits
Competitive salary and lucrative commission plan
401(k) matching
Dental Insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
RapidFire Safety & Security
RapidFire Safety & Security is a safety and security company that provides inspection programs and system solutions. It is a sub-organization of Texas Star Fire Systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Michael McLeod
Chief Executive Officer | Founder | Board Member
Company data provided by crunchbase