Southwest Healthcare Inland Valley Hospital ยท 1 day ago
RN Manager of Patient Experience / Performance Improvement
Murrieta, CA
Full-time
Onsite
Mid, Senior Level
3+ years expSouthwest Healthcare Inland Valley Hospital is a licensed facility and designated Trauma Center in California. The Performance Improvement / Patient Experience RN Manager is responsible for driving patient-centered care and improving the patient experience by translating assessments into actionable behaviors, leading strategies, and educating team members.
Hospital & Health Care
Responsibilities
Drive and foster a culture of patient-centered care while improving the patient and family experience
Translate information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors
Identify PI opportunities and utilize lean six sigma tools to sharpen understanding of customer base
Examine how multiple teams can provide seamless customer service and proactively improve each customer touch point
Lead patient experience and performance improvement strategies proactively in collaboration with other leaders and staff
Provide education to and drive best practice among various members of the care team including physicians and clinical and non-clinical staff
Formulate, summarize and publish patient experience survey results
Oversee the complaint and grievance process
Qualification
Required
Completion of an accredited Registered Nurse program
Bachelor's degree from an accredited College or University in related field required
Current California RN License
Three (3) years of clinical experience in an acute care setting with demonstrated management or leadership abilities
One (1) year of quality or performance improvement experience including data analysis and management
Preferred
Master's degree from an accredited College or University in related field preferred
Certified Patient Experience Professional (CPXP), preferred
Certified Professional in Healthcare Quality (CPHQ), preferred
Experience in patient advocacy or complaint/grievance management, preferred
Lean Six Sigma knowledge or certification preferred or will be asked to complete within the first 2 years of employment
Benefits
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Company
Southwest Healthcare Inland Valley Hospital
Southwest Healthcare Inland Valley Hospital in Wildomar, California, is a progressive acute care facility and medical center that serves as Southwest Riverside County's only trauma center.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase