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Zepf Center · 15 hours ago

Clinical Manager of Emergency Services - 3rd shift

Toledo, Ohio

Full-time

Onsite

Senior Level

Zepf Center, a leading provider of behavioral health and substance use disorder services in Northwest Ohio, is seeking a full-time Clinical Manager of Emergency Services. The role involves providing clinical and administrative leadership to the emergency services team, ensuring compliance with care coordination standards, and fostering relationships with community partners to enhance client care.

Child CareHealth CareMental HealthNon ProfitProfessional Services

Responsibilities

Monitors provision of Care Coordination services including ensuring the program fully meets and exceeds the ODMH and CARF requirements

Oversees all care coordination areas of comprehensive care management, care coordination, health promotion, comprehensive transitional care and follow up, individual and family supports and referrals to community support services

Provides direct supervision to Care Coordination team at various Zepf locations

Oversees orientation and training of new employees and ensures all appropriate paperwork pertaining to onboarding is complete and submitted on a timely basis

Works in conjunction with the Director to determine, establish, and maintain appropriate staffing levels to ensure adequate coverage of the facility and program

Develops agenda and conducts team meetings

Be eligible to become a Health Officer and provide risk assessments in community

Manage the day-to-day operations of the Care Coordination program including budget formation and maintenance, purchase requisitions, and adherence to contracts and formal agreements

Responsible for developing, implementing, evaluating, and enhancing Care Coordination services to meet the needs of consumers, families, funding sources, and other interested parties

Builds effective relationships with community partners that enhances the overall health of clients enrolled in the Care Coordination. Makes and receives referrals, processes case assignments, assures staff assigned to clients are delivering high quality services

Oversees the team in development and monitoring of person-centered care plans and progress towards outcomes

Acts as agency representative of the Crisis Services program to the broader health care community including Medicaid Managed Care Plans, hospitals, and all other service organizations

Fosters program development through ongoing marketing initiative

Coordinates or facilitates hands off as face-to-face interaction between providers to exchange information

Compliance with all documentation and productivity standards, certifications, and licensing standards

Provide on-call supervisory support and on-site supervisory coverage for the Client Services Division as required. Works with the team members in a care management capacity, including coordinating and collaborating with the team members, psychiatrist, EPCC, nursing, and other healthcare providers regarding services

Perform other duties as assigned

Understands the job duties of each employee and position within the department

Engages employees with sanctuary influence while enforcing a safe and professional workplace

Abides by the Equal Employment Act to develop, train, and assist each employee

Furthers own knowledge, skills, and abilities to support staff, and Zepf Center’s strategic vision. As well as developing supervisory knowledge, skill, and ability to create a fluid source of communication within the department and agency

Exhibits a leadership role within the department: holding employees accountable; critiquing and praising staff; assigning duties and expectations within the department; and enhancing staff’s knowledge, skills, and abilities by training, delegation, opportunities, and coaching

Observes agency’s policy and CBA by appropriately establishing disciplinary actions and timekeeping of each staff member

Meets organizational standards by efficiently and effectively completing evaluations that represent goals and discipline competencies

Ability to comprehend department budgets and fiscal process. Understanding that fiscal recommendations need to correspond with Zepf Center’s strategic vision

Ability to organize necessary information for agency reports and ensure that all deadlines are met appropriately and on a timely basis

Ability to write clear, concise, accurate notes, and compliance with all local/state/federal laws and standards of confidentiality

Qualification

Ohio license (Social Worker/Counselor/RN)Master's degree in social work/psychologyClinical experienceLISWLPCC preferredHealth-management experienceElectronic health recordsAdministrative leadershipSupervisory experienceData managementQuality improvementComputer skillsPlanningEffective communicationProblem-solving

Required

Ohio license to practice as a Social Worker or Counselor or RN with MSN required

Must have a Master's degree from an accredited college or university in social work, psychology, or other closely related human service field

Clinical Experience required

Must become a Health Officer within 90 days of placement into position

Must possess a basic understanding level of electronic health records and have excellent computer skills

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier

Those who drive personal vehicles in the course of business must be able to provide proof of insurance