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Applied Innovation · 1 day ago

Tier 2 IT Technician - Grand Rapids MI

Grand Rapids, MI

Full-time

Onsite

Mid Level

3+ years exp

Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in their Managed Network Services department. The Tier 2 Onsite IT Technician will be responsible for installing and supporting customers’ IT environments, troubleshooting technical issues, and providing guidance to Tier 1 IT Technicians.

ConsultingHardwareInformation TechnologyInfrastructureSecurity

Culture & Values

H1B Sponsor Likely

Responsibilities

Installing and supporting customers’ IT environments including user workstations, servers, and other infrastructure devices

Troubleshooting, resolving, or escalating client technical issues as needed

Updating client documentation in document retention system

Recommending procedure modifications and improvements

Answering customer phone calls as needed

Providing guidance and support to Tier 1 IT Technicians

Qualification

Windows PC troubleshootingMicrosoft 365 ManagementActive Directory administrationNetwork connectivityCloud VOIP SystemsCisco MerakiConnectWise SuiteCustomer serviceDependableProfessionalOrganizedLearn new systemsProblem solvingDetail oriented

Required

Three or more years' experience in an IT related role

One of the following certifications is required: A+ Certification, NET+ Certification, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), Server Plus, Other IT related certification

Intermediate knowledge of, and ability to troubleshoot, Windows PC, Mac, and server operating system environments

Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word

Microsoft 365 Management

Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices

Cloud VOIP Systems

Excellent customer service skills are essential

Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously

Ability to quickly learn, understand, and manage new systems related to information technology

High degree of flexibility and problem solving

Preferred

Cisco Meraki, experience preferred

ConnectWise Suite, experience highly preferred

Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred

Benefits

Medical

Dental

Life

Short-term disability

401(k)

Paid vacation

Paid holidays

Opportunity for advancement

Onsite fitness center

Company

Applied Innovation

Applied Innovation is a technology firm that specializes in a range of IT, imaging, technology, and automation services.

Founded in 1987

Grand Rapids, Michigan, USA

501-1000 employees

https://www.appliedinnovation.com/

H1B Sponsorship

Applied Innovation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)