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Bitfocus · 18 hours ago

Professional Services Manager

United States

Full-time

Remote

Mid, Senior Level

$71K/yr - $135K/yr

Bitfocus is a mission-driven company focused on building solutions to help end homelessness and transform communities. They are seeking a highly motivated and experienced Professional Services Manager to support their team in leveraging technology and data to drive progress in homelessness prevention, while empowering communities through innovative solutions.

ComputerProfessional ServicesSoftware

Growth Opportunities

Responsibilities

Supervise a team of project managers and senior project managers, providing support, feedback, and mentorship to enhance project management skills and professional growth

Coach team members on complex customer relationship building, strategic thinking regarding customer needs, and decision-making processes

Implement and reinforce a customer-centric strategy within the team while making recommendations for enhancing the overall strategy

Manage medium and large projects, focusing on complex and politically sensitive initiatives involving multiple team members. Tracks timelines, deadlines, and project details to ensure all projects meet department and company standards

Gather customer requirements, determine the range of project responsibilities, and delegate tasks with minimal supervision

Create comprehensive internal and external documentation, including workflow summaries, solution comparisons, requirements documents, SOWs, work plans, and decision/configuration logs

Work with customer stakeholders to translate their needs and business processes into functional solutions within Clarity Human Services. Ensures alignment between stakeholder requirements and system capabilities through effective collaboration

Provide regular updates to Bitfocus staff and customer stakeholders, ensuring all parties are informed about milestones, challenges, and progress

Actively seek opportunities to collaborate outside the department and identify, recommend, and execute collaborative initiatives

Collaborate with the Director and Deputy Director of Professional Services to build and refine the department's infrastructure, workflows, and processes. Support in strategic planning and implementing initiatives to carry out the company's vision

Conduct research on new tools, policies, and technologies to enhance project outcomes and stay informed about industry trends, guiding the team effectively

Proactively seeks answers and resources, escalating issues with recommendations and justification when necessary

Qualification

Clarity Human ServicesProject ManagementLeadershipData AnalyticsCustomer Relationship ManagementAnalytic SkillsEmotional IntelligenceConflict ResolutionGrowth MindsetExternal CollaborationPresentation Skills

Required

Demonstrated ability to lead and manage teams effectively, fostering a collaborative and high-performing work environment

Background in HMIS, the homeless services Continuum of Care, or the human services system

Proven experience creating and managing project schedules, tracking progress, and identifying areas for improvement

Experience assigning tasks, communicating deliverables, and coordinating with other departments for effective resource use

Expertise in two or more of the following domains: Clarity Human Services or other HMIS software, Coordinated Entry, HUD and Federal Partner Requirements and Reporting, Continuum of Care Roles and Responsibilities, New Customer Software Implementation, Data Quality Improvement, Analysis, or Integration

Skilled at supervising and motivating teams, promoting collaboration, accountability, and professional growth

Skilled in recognizing and respecting the perspectives of others, facilitating respectful communication during challenging conversations, and treating others with dignity

Skilled in negotiating team conflicts, coaching staff on conflict resolution, and leveraging team diversity

Possess a strong desire to seek new ideas and actively pursue opportunities for personal and professional development

Sophisticated experience with large, politically sensitive projects; well-versed in methodologies, tools, and techniques to deliver projects on time and within budget

Ability to create structure in ambiguous situations, developing clear frameworks and workflows that facilitate efficient management

Possess excellent business/proposal writing skills, as well as presentation skills

Possess strong analytical abilities, with a working knowledge of descriptive statistics, enabling effective interpretation of data and inform decision-making

Enthusiasm for technology with a willingness to learn new software applications and database products

Skilled at building and maintaining positive relationships with civic leaders, social service agencies, and external partners