Monoflo International · 14 hours ago
Customer Service Representative III
Winchester, VA
Full-time
Onsite
Mid Level
3+ years expMonoflo International is a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. They are seeking a Customer Service Representative to support their Mexico operations, managing customer service, inventory management, and logistics coordination to ensure seamless order fulfillment and compliance across borders.
Manufacturing
Responsibilities
Serve as the primary contact for key accounts and field sales reps in Mexico
Manage the full sales cycle: quoting, order entry, production tracking, shipment coordination, and invoicing
Process new customer setups, credit checks, and payment reference forms
Write work orders and PO packets for manufacturing, including ID tag artwork and diagrams
Monitor open orders, acknowledgements, and prepare daily/weekly reports
Reconcile monthly inventory between IQMS and supplier spreadsheets
Investigate discrepancies, manage scrap adjustments, and ensure accurate reporting
Maintain dual ePlant setup for inventory visibility and invoicing
Support training on inventory transactions, production reporting, and work order management
Coordinate shipments from VA and KS to Mexico, ensuring proper customs documentation and tracking via DHL and ASN
Ensure Monoflo Mexico is listed as the Importer of Record and all shipments comply with USMCA requirements
Collaborate with logistics and scheduling to prioritize orders and resolve shipment issues
Communicate proactively with customs agents and internal stakeholders to prevent delays
Support IQMS integration and automation initiatives to reduce manual tracking
Participate in Kaizen events and SOP development to streamline workflows
Assist with BOM setup, warehouse assignments, and manufacturing cell configurations
Test and implement system improvements, such as drop ship PO workflows and outsource BOMs
Qualification
Required
Three to five years of customer service experience is required (manufacturing environment experience preferred)
Must be a self-starter with high initiative and ability to work independently with minimal guidance
Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously
Detail-oriented
Must be very adaptable to manage changes in priorities
Strong computer skills including Microsoft Office and Adobe Acrobat
Strong communication skills – both written and verbal
Preferred
Two years of college preferred
Bilingual: fluent in English and Spanish is helpful but not required
Experience with manufacturing ERP or database systems (IQMS preferred) a plus
Benefits
Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities.
Health Coverage: Medical, dental, and vision insurance.
Security: Short-term and long-term disability insurance.
Optional Extras: Employee-paid voluntary life insurance and supplemental benefits.
Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown.
Unique Perks: Raffles for concerts, sports, and entertainment tickets.
Locally sourced prize raffles.
Monthly happy hours to unwind and connect with the team.
Company
Monoflo International
Monoflo International is a packaging and containers company that offers reusable plastic packaging solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase