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Hubbell Incorporated · 10 hours ago

Customer Service Representative II - South Bend, IN

South Bend, IN

Full-time

Onsite

Entry Level

1+ years exp

Hubbell Incorporated is a leading global manufacturer of high quality electrical and utility solutions. As a Customer Service Representative II, you will act as a key contact for customers, ensuring their satisfaction by handling inquiries, processing orders, and coordinating with various departments to resolve issues.

Electrical & Electronic Manufacturing

Responsibilities

Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat

Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time

Following up on customer questions and complaints to ensure resolutions

Processing and expediting orders, forms, applications, and requests

Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues

Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy

Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year

Providing feedback on the efficiency of the customer service process

Qualification

Customer service experienceConflict resolution skillsCommunication skillsMicrosoft Office proficiencyERP system interpretationSAP familiarityOnBase familiarityEmpathyPositive attitude

Required

High school diploma or equivalent (required)

1-3 years in a customer service role

Strong conflict resolution skills

Strong oral and written communication skills

Strong Microsoft Office, e-mail, and other PC application skills

Must be able to effectively interpret and communicate information from ERP system

Positive, empathetic, and professional attitude toward customers at all times

Preferred

Familiarity with SAP preferred

Familiarity with OnBase order management system is a plus

Company

Hubbell Incorporated

Hubbell Incorporated is a leading manufacturer of utility and electrical solutions that help build more reliable, resilient, and renewable energy infrastructure.

Founded in 1888

Shelton, Connecticut, US

10001+ employees