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SpaceX · 1 day ago

Merchandise Coordinator

Hawthorne, CA

Full-time

Onsite

Entry, Mid Level

$75K/yr - $95K/yr

2+ years exp

SpaceX is a company dedicated to exploring the stars and enabling human life on Mars. As a Merchandise Coordinator, you will manage daily store operations and curate an engaging retail experience that showcases SpaceX's merchandise, ensuring exceptional customer service and inventory management.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage day-to-day store operations, including opening and closing procedures and point-of-sale (POS) system operations to ensure seamless transactions

Serve as the primary POC for the merchandise store, coordinating with suppliers, vendors, and internal teams to support inventory needs and promotional activities

Receive, inspect, and organize incoming inventory shipments, verifying accuracy against orders and reporting any discrepancies

Run store operations efficiently, including monitoring sales performance, preparing daily reports, and troubleshooting minor operational issues

Manage the backroom area by organizing stock, conducting regular inventory audits, and maintaining a clean and efficient storage environment

Restock the sales floor regularly to ensure products are attractively displayed, well-merchandised, and available for customers, following visual merchandising guidelines

Provide exceptional customer service by greeting visitors, answering inquiries about products, SpaceX missions, and store policies, and assisting with product recommendations

Handle customer service correspondence, including responding to emails and in-store feedback promptly and professionally

Process returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction and accurate record-keeping

Place online orders in on-site lockers for order fulfillment for the Hawthorne site

Maintain store cleanliness and presentation, including dusting displays, organizing fixtures, and ensuring compliance with health and safety standards

Monitor inventory levels and sales trends to identify opportunities for restocking or promotions and assist in forecasting future needs

Support loss prevention efforts by being vigilant for theft or irregularities and following established protocols

Participate in staff training sessions to stay updated on new products, company policies, and best practices in retail operations

Qualification

Retail operations managementInventory managementPOS systems proficiencyVisual merchandisingCustomer serviceBasic ExcelMicrosoft Office SuiteCommunication skillsInterpersonal skills