Amphenol Communications Solutions · 1 week ago
Quality Engineer - U.S
Yocumtown, PA
Full-time
Onsite
Senior Level
5+ years expAmphenol Communications Solutions (ACS) is a leading provider of interconnect solutions for various markets. They are seeking a Quality Engineer to manage customer quality-related matters, focusing on complaint management, quality assurance, and compliance with standards.
HardwareManufacturing
Responsibilities
Function as the Single Point of Contact (SPOC) for customer quality issues
Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations
Participate in customer visits, audits, and meetings to review quality performance and address issues
Investigate customer complaints and coordinate containment actions with third-party service providers
Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology
Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE)
Oversee sorting, rework, and verification activities performed by external partners
Define and implement quality plans to ensure customer requirements are met
Maintain and update quality documentation, including complaint reports, audits, and corrective action reports
Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals
Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders
Measure customer satisfaction and use feedback to drive improvements
Provide dashboards and performance summaries to operations, leadership, and global teams
Provide guidance on quality standards and best practices for internal teams and suppliers
Work closely with global operations, engineering and production teams to ensure alignment on quality expectations
Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability
Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans
Travel to customer sites to investigate complaints and resolve issues
Coordinate with third-party companies for sorting, rework, and containment activities
Qualification
Required
BS in Mechanical/Industrial Engineering or Equivalent
5–8 years in manufacturing or related industry
Experience in customer handling and managing quality issues
Direct experience with measuring instruments, inspection tools, and testing equipment
Knowledge/training in QC tools
Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC
Expertise in 8D reporting and problem-solving techniques
Awareness/training in ISO 9001, IATF 16949, VDA standards
Strong decision-making, team building, and communication skills
Excellent presentation skills
Ability to travel to customer sites within the US and Mexico on a short notice
Preferred
Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)
Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus
Knowledge of connector-level environmental and electrical testing methods is a plus
Company
Amphenol Communications Solutions
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$14.68MKey Investors
Target Partners
2010-02-22Acquired
2008-05-02Series D· $8.26M
2002-04-05Series A· $6.42M
Leadership Team
John Frisby
CEO
Company data provided by crunchbase