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LanceSoft, Inc. · 1 day ago

Operations Analyst

Herndon, VA

Full-time, Contract

Onsite

Entry Level

$22/hr - $25/hr

1+ years exp

LanceSoft, Inc. is seeking an Operations Analyst to join their team. The role involves analyzing customer calls and data to identify power outages, dispatching personnel for response, and managing customer service inquiries efficiently.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages

Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations

Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service

Accurately reports outages to customer’s accounts

Accurately manages Estimated Restoration Times to customers

Provides accurate and timely information to customers, and first line resolution to customer complaints

Provides timely and accurate data for continual Service Reliability improvements

Qualification

Analytical thinkingProblem resolutionComputer proficiencyVerbal communicationWritten communication

Required

Verbal & Written communication skills

Good computer skills & proficiency working in various software applications

Problem resolution & analytical thinking

Must pass NERC & FERC background investigation

Minimum HS diploma required

Preferred

1-5 years related experience

Utility companies

911 dispatchers

Military background

call centers

Company

LanceSoft, Inc.

Glassdoor4.1

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.

Founded in 2000

Herndon, Virginia, USA

5001-10000 employees

http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (32)

2023 (23)

2022 (25)

2021 (60)

2020 (80)

Funding

Current Stage

Late Stage

Leadership Team

Ram Karuppusamy

Chairman & CEO

Simon Dealy

Chief Financial Officer

Company data provided by crunchbase