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Northwestern Memorial Hospital · 21 hours ago

Patient Service Representative - Primary Care Lakeview Full time Days

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Northwestern Memorial Hospital is committed to delivering world-class care and seeks a Patient Service Representative to support their service area. This role involves checking patients in and out of appointments while providing exemplary customer service.

Health Care

Responsibilities

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit

Completes check-in/out functions as directed

Confirms and updates patient identification and demographic/insurance information

Completes patient registration as needed

Obtains patient consents/authorizations

Collects co-payments, past due balances and point of service payments

Posts payments, process billing information and perform “end of day” cash drawer closing

Keeps waiting area clean and comfortable

Informs patients of any delays or changes in appointment status

Schedules appointments as necessary

For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments

May perform other duties as assigned