Salesforce · 19 hours ago
Senior Success Guide (Life Sciences Cloud)
Washington - Seattle
Full-time
Hybrid
Mid, Senior Level
$109K/yr - $150K/yr
4+ years expSalesforce is the #1 AI CRM, and they are seeking a Senior Success Guide for their Life Sciences Cloud. This role is critical in helping customers realize value and accelerate adoption of Salesforce's Industry Cloud solutions for Life Sciences, blending industry knowledge with product expertise to provide prescriptive recommendations and coaching.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Deliver 1:1 Expert Coaching Sessions and respond to Success Requests focused on Life Sciences Cloud configurations, best practices, and workflow optimization
Provide actionable, prescriptive guidance across core capabilities such as commercial operations, medical and safety processes, patient and provider engagement, clinical operations, data models, and compliant architectures
Drive proactive engagements that help customers accelerate Life Sciences Cloud adoption and time to value
Contribute to internal knowledge resources and act as a mentor to peers within the Guide organization
Collaborate with cross-cloud partners to provide product and process feedback, support enablement, and influence roadmap improvements
Complete all required ACT courses and participate in ongoing product and industry upskilling
Stay current on Salesforce releases, Industry Cloud innovation, and AI-enabled capabilities relevant to Life Sciences
Qualification
Required
4+ years of experience in customer success, solution consulting, or implementation roles — ideally within the Life Sciences industry
Strong understanding of Life Sciences business processes (commercial, medical, clinical, safety, or regulatory)
Ability to quickly learn new technologies and translate them into prescriptive customer value
Strong consultative, problem-solving, and communication skills
Proven ability to influence and communicate effectively with technical and business audiences
Excellent written and verbal communication skills
Preferred
Experience with Industry Clouds, particularly Life Sciences Cloud or Health Cloud
Familiarity with regulated processes and compliance frameworks (e.g., GxP, 21 CFR Part 11, validation requirements)
Experience supporting enterprise-scale transformations in the Life Sciences ecosystem
Salesforce Admin or Architect-level skills; Trailhead Ranger is a plus
Bilingual or multilingual fluency
Engagement in Life Sciences or Salesforce community groups
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
Company data provided by crunchbase