Apply on Employer Site

Citizens · 1 day ago

Servicing Operations Senior Specialist

Pittsburgh, PA

Full-time

Onsite

Senior Level

Citizens is a customer-centric organization committed to fostering an inclusive culture. The Servicing Operations Senior Specialist will be responsible for processing transaction requests and providing support across multiple business lines, focusing on legal garnishments and escheatment within the Payment Processing Department.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Reviewing legal and escheatment documents and determining appropriate action to take

GL Reconciliation

Procedure Updates

Process Improvement

Handing customer, attorney and colleague phone inquiries

Reporting daily volumes and creating action plans

Adherence to risk management requirements, including regulatory and product changes

Processing of miscellaneous customer service requests

Research and Problem Solving

Gathering and reporting of statistical data

Qualification

GL reconciliationProcess improvementResearchWord proficiencyExcel proficiencyProblem solvingPlanningPrioritizingWritten communicationWork under pressureRelationship building

Required

Processing transaction requests for customers, branch colleagues and internal colleagues

Providing support across multiple business lines including Legal Garnishments and Escheatment in the Payment Processing Department

Clerical work

Data entry

Miscellaneous project and audit support

Reviewing legal and escheatment documents and determining appropriate action to take

GL Reconciliation

Procedure Updates

Process Improvement

Handling customer, attorney and colleague phone inquiries

Reporting daily volumes and creating action plans

Adherence to risk management requirements, including regulatory and product changes

Processing of miscellaneous customer service requests

Research and Problem Solving

Gathering and reporting of statistical data

Preferred

Ability to research and problem solve complex issues

GL reconciliation/matching experience

Strong process improvement skills

Strong written and communications skills

Ability to work under pressure with efficiency and accuracy

Ability to develop & sustain strong, positive working relationships with internal and external colleagues and business partners

Ability to plan and prioritize workload

Able to work with all levels of colleagues from clerical to Senior Management

Word and Excel proficient

Excel – ability to create and update spreadsheets

Associate's or Bachelor's degree a plus

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828