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Boostly · 1 day ago

Activation Manager

Lehi, UT

Full-time

Onsite

Entry, Mid Level

1+ years exp

Boostly is the leading SMS marketing platform for restaurants, and they are seeking an Activation Manager to oversee the onboarding process for new restaurant partners. The role involves managing customer relationships during the first 90 days, ensuring successful product adoption, and driving high activation rates to enhance customer retention.

AdvertisingMobile AdvertisingRetail TechnologySMSSoftware

Responsibilities

Be the primary point of contact for new customers throughout their first 90 days with Boostly

Onboard and launch new restaurant partners, ensuring a fast path to value

Hold post-launch reviews to highlight early wins and set clear next steps toward full activation

Conduct two formal account reviews (~45 days and ~90 days) before transitioning customers to long-term success management

Proactively identify red flags and develop action plans to improve account health

Convert month-to-month contracts into annual agreements by demonstrating measurable success

Surface and share customer insights to improve internal processes and influence product priorities

Collect testimonials, case studies, reviews, and referrals when accounts are thriving — and manage tough conversations when needed

Continuously seek opportunities to improve internal activation playbooks and customer outcomes

Qualification

Customer onboardingAccount managementCommunication skillsSaaS tools familiarityCRM systemsProject managementProactive attitudeCuriosityEnthusiasmOrganizational skills