Vantaca · 3 days ago
Manager of Forward AI Deployement
Wilmington, NC
Full-time
Hybrid
Mid, Senior Level
3+ years expVantaca is a fast-growing startup revolutionizing the community association management industry with its AI workforce platform. As the Manager of Forward AI Deployment, you will oversee the deployment process, ensuring successful adoption of AI solutions by managing a team of engineers and coordinating with cross-functional partners to deliver on customer commitments.
Artificial Intelligence (AI)Business IntelligenceBusiness Process Automation (BPA)Property ManagementSoftware
Responsibilities
Manage and develop a team of Forward Deployed Engineers (“FDEs”), ensuring they have clear priorities, appropriate workloads, and support needed to deliver for customers
Own the customer deployment journey from signed contract through successful go-live and journey to a champion customer
Run weekly deployment reviews with FDEs; proactively surface slippage, resourcing gaps, and risks before they become customer-facing problems
Build and maintain an always-current deployment calendar (6–12 weeks out), matching FDE capacity to customer commitments and making tradeoffs explicit
Coordinate staffing across specialized FDE pods, ensuring the right people are assigned to the right customers based on skills, personality, bandwidth, and customer needs
Create and maintain deployment playbooks, templates, and checklists that make onboarding repeatable and reduce reliance on tribal knowledge
Establish clear quality gates and milestone criteria so FDEs and customers know what “ready for go-live” looks like
Ensure tight handoffs between GTM//CX, Product//CX and Support//CX, with zero ambiguity on ownership at each stage of the customer journey
Maintain weekly deployment scorecard for leadership (e.g., on-time go-live %, time-to-value, FDE utilization, customer health signals)
Identify patterns in deployment friction and drive fixes into process, training, tooling, or cross-functional asks
Partner with GTM and Product to set realistic timelines and manage customer expectations throughout the deployment process
Qualification
Required
3–7+ years of experience managing technical teams in implementation, professional services, customer onboarding, or delivery operations—ideally in a high-growth SaaS environment
Demonstrated track record of developing and retaining high-performing individual contributors
Proven ability to manage multiple concurrent customer deployments, balancing competing priorities and resource constraints
Strong operational instincts: you build systems and processes, not heroics
Excellent customer-facing communication skills—calm, credible, and direct when managing expectations or navigating delays
Experience building scorecards, dashboards, and reporting cadences that drive accountability without micromanagement
Comfort with ambiguity and fast change; you can create order and predictability in a scaling organization
Preferred
Experience in forward-deployed or professional services organizations is a plus
Background, or demonstrated interest, in property management, community association management, or related industries is a plus
Benefits
Medical, Dental, and Vision kick in day one.
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
401K with Company Match.
Great parental leave benefits.
Ongoing industry and professional development trainings available to all employees.
Company
Vantaca
Vantaca is an AI-driven platform that automates community management tasks while fostering growth and stronger relationships.
201-500 employees
H1B Sponsorship
Vantaca has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Growth StageTotal Funding
$305MKey Investors
Cove Hill PartnersJMI Equity
2025-10-15Private Equity· $300M
2022-02-18Series Unknown· $5M
Leadership Team
Dave Sweyer
Founder
Recent News
2025-11-19
2025-11-12
Company data provided by crunchbase