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Atlantic Medical Imaging · 2 days ago

Office Manager - Multi-Site, Brick & Brick Women's Center

Township of Brick, NJ

Full-time

Onsite

Mid, Senior Level

$80K/yr - $100K/yr

Atlantic Medical Imaging is seeking an Office Manager to provide oversight and leadership at their Brick Main and Brick Women's Center office locations. The role involves managing operations, ensuring quality patient care, and promoting a collaborative work environment while overseeing staff and improving business processes.

Health Care

Growth Opportunities

Responsibilities

Directs and manages the overall operations of the assigned Diagnostic Imaging site(s). Plans for and administers the managerial, operational, fiscal, and reporting components of the office encompassing Technical and Administrative areas. Ensures that the quality assurance program for patient care and staff performance is implemented and ongoing

Examines methods for improving business operations and creating cost savings that do not have a negative effect on customer service. Makes recommendations and implements final decision

Promotes a respectful, safe, and collaborative work environment with a positive attitude to encourage high morale within the office and organization

Works cooperatively with fellow Office Managers and Office Administrators. Manages other office locations in a Manager or Administrator’s absence and coordinates coverage for own office during absences

Schedules and assigns staff based upon their education, training, competencies and job descriptions. Ensures that staff are oriented and receives the necessary education and training to continue their work

Monitors daily schedules for optimization opportunities and is continuously proactive in looking for ways to improve patient schedule templates

Ensures that staffing levels are appropriate to patient census and makes adjustments as needed

Oversees and participates, as needed, in patient registration & scheduling

Supervises staff and activities of the front desk staff to ensure that a high level of customer services is being provided and that patients are being registered appropriately and timely. Ensures communication between front desk and technical staff

Maintains proficiency with IT systems including RIS, PACS, payroll, staff scheduling, and other platforms as needed to perform work tasks and support staff

Provides exceptional patient care and ensures referrer satisfaction

Improves the patient experience by increasing focus on customer service and anything that impedes the ability to do so. Addresses and resolves patient and referrer complaints, negative reviews, and keeps appropriate records of issues and solutions

According to policy and regulations, provides for the safety, health and well being of all patients, visitors and co-workers. Becomes familiar with and ready to respond to emergency codes and life safety practices as established by the Practice. Performs all other related duties assigned to ensure that optimum radiologic care, efficient and orderly flow of patients and safe, expedient office operation occurs daily. Ensures that all quality control testing standards are performed per departmental policy and required by the various regulatory and accrediting agencies

Collaborates with other members of the management team to ensure the development, implementation, and enforcement of all policies and procedures, including but not limited to, patient rights. Works with all staff, administrative, and management personnel, and members of the community to ensure that the facility is continuously operated appropriately, safely, and effectively

Promotes continuous process improvement throughout the organization by consistently assessing performance and collaborating with others to achieve company goals

Provides staff orientation, instruction, and coaching needed for technical, administrative, and ancillary staff job performance. Actively participates in the employee selection process and provides recommendations regarding promotions and disciplinary actions for direct reports

Encourages staff to seek opportunities for growth and engages staff to work to find solutions and improve processes & daily tasks. Continuously looks for ways to increase and positively affect employee morale. Maintains an open line of communication with all staff

Performs performance evaluations according to Human Resources policies and procedures

Responsible for maintaining a safe facility. Monitors, coordinates, initiates and documents all required equipment service, repairs, preventive maintenance, technical upgrades and field modifications to assure optimum equipment operation and availability per regulations or delegates to appropriate staff members

Maintains daily inventory of supplies, repair parts and accessories, to meet the needs of the department with appropriate AMI Maintenance team members. Notified Maintenance of building issues and concerns. Ensure that outside of property, parking lot, and sidewalks are maintained during inclement weather by contacting appropriate contracted vendors

Collaborates with designated clinical managers in the management of compliance related activities and inspections for various accrediting and regulatory bodies including but not limited to NJDOH, MQSA, ACR, and Evicore

Consistently apply office policies and procedures, updating and maintaining knowledge base as needed. Participates in all scheduled training sessions and continuing education programs as required. Completes independent study or continuing management education monthly

Performs other duties as assigned

Qualification

Healthcare environment experienceMS Office SuiteAMI software platformsLeadership experienceCustomer service commitmentVerbal communication skillsWritten communication skillsEmployee morale promotionRadiation safetyTeam collaboration

Required

High school diploma

Leadership experience in a healthcare environment, medical office, or hospital system

Strong computer skills with a demonstrated strength in the MS Office Suite

Demonstrated strength in the AMI software platforms, including Fuji

Exceptional verbal and written communication skills

Demonstrated commitment to customer service and the patient experience

Strong and effective leadership skills, including the ability to promote employee morale, collaborate with others, and ensure a positive, team-centered environment

Knowledge and awareness surrounding radiation and magnetic fields