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HITT Contracting Inc. · 5 hours ago

Associate, Service Desk

Falls Church, VA

Full-time

Onsite

New Grad, Entry Level

HITT Contracting Inc. is committed to creating extraordinary experiences and is seeking an Associate for their Service Desk team. This role involves providing technical support to internal employees, troubleshooting IT issues, and ensuring compliance with IT policies to enhance productivity across the organization.

Building MaterialReal Estate

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Respond to incoming support requests and provide technical assistance via phone, email, or in person

Troubleshoot and resolve hardware and software issues, including diagnosing and repairing equipment malfunctions

Document all support incidents, including the steps taken for resolution, in the RemedyForce ticketing system

Escalate complex or unresolved issues to the appropriate IT team or vendor for further investigation and resolution

Assist with the setup, configuration, and deployment of new computer systems, peripherals, and software applications

Provide user training and guidance on basic software and hardware usage to enhance end-user productivity

Ensure compliance with IT policies, procedures, and security protocols, including password resets and access control

Monitor and maintain IT inventory, including tracking assets and coordinating repairs or replacements

Collaborate with other IT teams to identify and implement process improvements and best practices

Stay up-to-date with emerging technologies and industry trends to provide proactive support and recommendations

Assist in managing and maintaining the knowledge base, creating and updating support documentation and user guides

Ability to operate within egos among customers urgent needs

Qualification

Technical support experienceHardwareSoftware knowledgeTicketing systems familiarityMicrosoft WindowsOffice SuiteO365Problem-solving skillsCustomer service orientationITIL knowledgeEffective communicationAttention to detailOrganizational skillsContinuous learning

Required

Proven experience in a customer service or technical support role, preferably in an IT service desk environment

Strong knowledge of hardware, software, and networking concepts, including Microsoft Windows, Office Suite, and O365

Familiarity with ticketing systems and remote support tools for incident tracking and resolution

Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues

Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users

Ability to work independently and collaboratively in a fast-paced environment, prioritizing and managing multiple tasks

Exceptional customer service orientation with a focus on building positive relationships and exceeding expectations

Attention to detail and strong organizational skills to maintain accurate records and follow processes

Knowledge of ITIL (Information Technology Infrastructure Library) framework and IT service management best practices

Flexibility to work in shifts, including evenings, weekends, and holidays, to provide 24/7 support if required

Commitment to continuous learning and professional development to stay current with evolving technologies and industry trends

Company

HITT Contracting Inc.

Glassdoor4.1

HITT Contracting provides a wide range of construction services across the nation, from complex core and shell buildings and renovations to interior fit-outs and routine service work.

Founded in 1937

New York, New York, USA

1001-5000 employees

http://www.hitt.com

H1B Sponsorship

HITT Contracting Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)