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Ascendion · 20 hours ago

Video Operations Technician

Plano, TX

Full-time

Onsite

Senior Level

$42K/yr - $52K/yr

5+ years exp

Ascendion is a full-service digital engineering solutions company that focuses on creating and managing software platforms for enterprise clients. The Video Operations Technician will support AV/UC software and equipment, assist with audio/video conferencing issues, and ensure high-quality event operations.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Hiring Manager

Muskan Khatun

Responsibilities

Serve as a dedicated Video Bridge Operator supporting high-visibility incidents

Support AV/UC software and equipment including Crestron, Zoom, Polycom, and Windows 10

Coordinate with event and executive support teams for equipment pre-checks and event quality control

Assist customers with Audio/Video Conferencing, Touch Panels, and deskside Unified Communications issues

Communicate effectively with team members and customers, contributing new ideas and process improvements

Perform preventative maintenance on UC equipment to ensure full functionality of Polycom, Crestron, and Win10 endpoints

Troubleshoot projectors/screens and replace projector lamps as needed; coordinate vendor RMAs

Identify root-cause incidents, document key details, and expedite issue resolution with vendors

Coordinate incident resolution end-to-end and escalate appropriately for visibility

Apply strong knowledge of Unified Communications and Deskside Support within IT-focused solutions

Proactively monitor endpoints and escalate to appropriate site owners as needed

Qualification

AV equipment troubleshootingUnified Communications knowledgeServiceNow experienceAudio signal flowsPowerShell scriptingCustomer service skillsAV console programmingDetail-orientedTeam-orientedAdaptableCollaborative

Required

5+ years of IT experience in hardware and software support within corporate environments

Strong experience troubleshooting AV equipment, including Polycom and Crestron, in conference room setups

Excellent customer service skills, detail-oriented, and adaptable to high-energy environments

Proficiency in audio signal flows

Experience with ServiceNow or similar helpdesk platforms

Team-oriented, collaborative, and effective in fast-paced environments

Preferred

AV console programming experience is a plus

PowerShell scripting is a plus

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State

12-15 days of paid vacation time

6-8 weeks of paid parental leave after a year of service

9 paid holidays and 2 floating holidays per calendar year

Ascendion Learning Management System

Tuition Reimbursement Program

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (172)

2024 (193)

2023 (93)