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Cardamom · 5 hours ago

Epic Radiant Analyst

United States

Full-time

Remote

Mid Level

Cardamom is a healthcare solutions company focused on delivering high-tech, results-based solutions. They are seeking an experienced Epic Radiant Analyst to support their Application Managed Services team by stabilizing Radiant operations through various support and optimization efforts.

ConsultingInformation ServicesInformation Technology

Hiring Manager

Kayla Frisbie, M.Ed.

Responsibilities

Provide day-to-day AMS support for Epic Radiant, including break-fix and incident resolution

Triage, troubleshoot, and resolve Radiant-related tickets in a timely manner

Support system optimization initiatives to improve performance and usability

Assist with Epic upgrades, enhancements, and maintenance activities

Collaborate with existing analysts, technical teams, and stakeholders to resolve complex issues

Participate in ticket queue management, root cause analysis, and documentation

Ensure adherence to client standards, workflows, and change management processes

Qualification

Epic Radiant certificationEpic Radiant support experienceTroubleshooting skillsEpic upgradesITSM toolsCommunication skillsCollaboration skills

Required

Epic Radiant certification (active and up to date)

Strong experience supporting Epic Radiant in an AMS or production support environment

Proven ability to handle break-fix, optimization, and ticket-based work independently

Experience supporting Epic upgrades and maintenance cycles

Strong troubleshooting, communication, and collaboration skills

Preferred

Experience supporting large health systems or enterprise Epic environments

Familiarity with ITSM tools and AMS best practices

Ability to work effectively with West Coast stakeholders and schedules

Company

Cardamom

Our data, analytics, AI, and applications experts help healthcare organizations get the most from their IT investments, stabilize and reduce IT costs, and optimize access to data to create actionable insights, driving improved quality and financial outcomes.

Founded in 2021