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Form Health · 2 days ago

Patient Care Coordinator

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

Form Health is a national telemedicine weight loss clinic specialized in helping patients with obesity lose weight and lead healthier lives. The Patient Care Coordinator role supports physicians, dietitians, and patients, providing comprehensive support for daily clinical operations and enhancing patient care experience.

Health CareMedicalPersonal Health

Responsibilities

Managing a panel of patients, where you are their primary point of contact to answer questions and troubleshoot any issues they may have

Coordinating exceptional care for patients through supporting them with general inquiries, routing clinical questions/concerns to the clinical team, and finding resources to help answer questions about billing and coverage

Scheduling and rescheduling new and returning patient appointments for physicians and dietitians, as well as coordinating clinician schedules/availability. Coordination of appointments requires close attention to detail, and some flexibility with work schedule can be helpful for connecting with busy patients

Regular outgoing patient communications to ensure patients remain consistently engaged with our clinical team, which helps to optimize their success in the program

Helping with prior authorization and other prescription-related tasks

Providing administrative support for clinicians as required for patient care

Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care

Contributing to special projects as directed

Qualification

Certified Medical AssistantMedical practice operationsCustomer serviceCommunication skillsOrganizational skillsProficient computer skillsTeam playerInterpersonal skillsTime managementAdaptability