L3 Support Engineer – Genesys Contact Center Platform jobs in United States
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Cygnus Professionals Inc. · 3 days ago

L3 Support Engineer – Genesys Contact Center Platform

positionSpring, TX
timeContract
remoteOnsite
senioritySenior Level
date7+ years exp

Cygnus Professionals Inc. is seeking an L3 Support Engineer specializing in the Genesys Contact Center Platform. The role requires extensive experience in supporting Genesys systems, focusing on troubleshooting, performance tuning, and understanding the architecture of the platform.

Information TechnologyRoboticsSoftware
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Comp. & Benefits
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H1B Sponsor Likelynote
Hiring Manager
Prem Dasagari
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Responsibilities

Proven expertise in debugging and resolving complex platform issues
Experience in performance tuning and capacity planning
Strong understanding of Genesys architecture and components
Experience with Genesys Engage or Genesys Cloud platforms
Familiarity with SIP, VoIP, and telephony protocols
Proficiency in troubleshooting tools and techniques
Knowledge of ITIL processes and incident management
Excellent communication and documentation skills

Qualification

Genesys Contact Center supportGenesys architectureGenesys EngageGenesys CloudSIPVoIPITIL processesCommunication skillsDocumentation skills

Required

Minimum 7 years of experience in Genesys Contact Center support
Proven expertise in debugging and resolving complex platform issues
Experience in performance tuning and capacity planning
Strong understanding of Genesys architecture and components
Experience with Genesys Engage or Genesys Cloud platforms
Familiarity with SIP, VoIP, and telephony protocols
Proficiency in troubleshooting tools and techniques
Knowledge of ITIL processes and incident management
Excellent communication and documentation skills

Company

Cygnus Professionals Inc.

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Cygnus Professionals is a computer software company that provides business-IT transformation solutions.
dateFounded in 2010
location
Somerset, New Jersey, USA
people-size501-1000 employees
web-link
http://cygnuspro.com

H1B Sponsorship

Cygnus Professionals Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (18)
2023 (14)
2022 (16)
2021 (15)
2020 (32)

Funding

Current Stage
Late Stage

Leadership Team

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Surya Vempati
President
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Company data provided by crunchbase