Desktop Support Specialist Associate jobs in United States
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University of Michigan · 11 hours ago

Desktop Support Specialist Associate

positionAnn Arbor, MI
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

The University of Michigan is seeking a Desktop Support Specialist Associate to join their MiWorkspace Neighborhood IT support team. This role involves providing onsite support for various devices, troubleshooting, and maintaining customer service excellence.

E-LearningEducationHigher EducationUniversities
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical support and service restoration, in-person or remotely via phone/chat
Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals
Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations
Maintain accurate asset management records

Qualification

Windows supportMac supportMobile device supportGoogle WorkspaceMicrosoft 365TroubleshootingCustomer serviceClear communication

Required

Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience
Minimum 1 year working in a role providing end user technical support
Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)
Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration
Excellent customer service skills
Ability to deliver clear messaging to a variety of audiences/skill levels

Benefits

Generous time off
A retirement plan that provides two-for-one matching contributions
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Maternity and Parental Leaves
Vision and Dental Insurance

Company

University of Michigan

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The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
dateFounded in 1817
location
Ann Arbor, Michigan, USA
people-size10001+ employees
web-link
https://www.umich.edu

H1B Sponsorship

University of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)

Funding

Current Stage
Late Stage
Total Funding
$359.75M
Key Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant

Leadership Team

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Greg McGuire
Managing Director, Mcity
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Robert Goodspeed
Chair, Urban and Regional Planning Program
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