STEPS CRM Admin jobs in United States
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University of Kentucky · 8 hours ago

STEPS CRM Admin

positionGreater Lexington Area
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $25/hr

The University of Kentucky is seeking a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences. The role involves building and supporting case management workflows, translating business needs into effective Salesforce solutions, and creating reports and dashboards that drive decisions.

GovernmentHealth CareSocial
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H1B Sponsor Likelynote

Responsibilities

Build and support case management workflows and knowledge bases
Translate business needs into effective Salesforce solutions
Create reports and dashboards that drive decisions
Improve processes and support omni-channel service tools

Qualification

Salesforce CRMSales CloudService CloudDashboardsCase escalationWeb to casePhone to caseChat to caseAgentforce

Required

Hands-on experience with Sales Cloud & Service Cloud
Web-to-Case, Phone-to-Case, Chat-to-Case & case escalation
Agentforce and reporting/dashboard experience
Salesforce CRM
Sales Cloud
Service Cloud
Web to case
Phone to case
Chat to case
Agentforce
Reports and Dashboards
Case escalation

Preferred

Experience Cloud is a plus!

Company

University of Kentucky

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The University of Kentucky is a public, research-extensive, land grant university dedicated to improving people's lives through excellence in teaching, research, health care, cultural enrichment, and economic development for over 150 years.
dateFounded in 1990
location
Hazard, Kentucky, USA
people-size10001+ employees
web-link
https://medicine.uky.edu/centers/ruralhealth

H1B Sponsorship

University of Kentucky has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (136)
2023 (113)
2022 (112)
2021 (120)
2020 (113)

Funding

Current Stage
Late Stage
Total Funding
$2.6M
Key Investors
Health Resources and Services Administration
2023-03-31Grant· $2.6M

Leadership Team

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Angela Martin
VP Financial Planning and Chief Budget Officer
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Gary Johnson
Chief Innovation Officer & Vice President of Pharmacy Services
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Recent News

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Company data provided by crunchbase