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Savers Bank · 10 hours ago

Teller Supervisor

Sturbridge, MA

Full-time

Onsite

Mid Level

$20/hr - $24/hr

3+ years exp

Savers Bank is a financial institution seeking a Teller Supervisor to oversee daily teller operations and ensure compliance with banking policies. The role involves managing cash controls, promoting bank products, and enhancing customer service while training and leading the teller staff.

BankingFinancial Services

Responsibilities

Oversee and perform customer transactions as well as supervisor overrides, including deposits, withdrawals, loan payments, and ATM operations, ensuring accuracy, efficiency, and adherence to dual control procedures

Promote exceptional customer service by resolving issues promptly, addressing customer needs effectively, and fostering trust to build strong client relationships

Handle escalated customer concerns, providing solutions that align with bank policies and enhance customer satisfaction

Assist customers by opening and closing accounts, updating account information, and providing information on various banking products and services

Verify customer identity, account information, and funds availability to prevent fraud while ensuring accurate documentation in banking and CRM systems

Troubleshoot minor technical issues with banking systems, maintain operational records, and log incidents for review and resolution

Enforce cash controls by balancing vaults and teller drawers, managing cash recycler operations, and overseeing cash ordering and returns to maintain optimal cash levels

Perform dual control activities, including vault opening/closing, ATM operations, and high-value transaction processing, ensuring strict adherence to security protocols

Ensure compliance with all banking regulations and internal policies by completing audits, maintaining accurate security logs, and safeguarding customer information

Contribute to branch security by deterring theft, monitoring activity, and following proper greeting and vigilance procedures

Actively promote and cross-sell bank products and services to meet customer needs while coaching Tellers to identify and pursue referral opportunities

Collaborate with branch teams on sales initiatives, participate in promotions, and contribute to meeting branch growth and service goals

Train Teller staff on policies, procedures, products, and customer service standards

Manage Teller schedules, monitor attendance, and contribute objectively to performance evaluations

Identify coaching opportunities and foster a collaborative team environment that supports smooth operations and professional growth

Participate in Community Reinvestment Act (CRA) initiatives by volunteering in community service opportunities, supporting the bank’s culture of community involvement and social responsibility

Qualification

Banking software proficiencyCash handlingSupervisory experienceCRM systemsTechnical troubleshootingCustomer service skillsInterpersonal skills

Required

High school diploma or equivalent required

3+ years of experience in a bank or credit union, including 1+ years in a supervisory role

Previous customer service experience, preferably in banking or financial services, with strong cash handling and transaction processing skills

Proficiency with banking software, CRM systems, and office equipment; ability to troubleshoot technical issues and ensure accurate transaction processing

Strong interpersonal and customer service skills, including building relationships, identifying needs, resolving issues, and actively cross-selling bank products and services