CIBC US · 5 hours ago
Client Service Specialist, Commercial Banking
Chicago, IL
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
4+ years expCIBC US is a relationship-oriented bank focused on providing exceptional client service. The Client Service Specialist in Commercial Banking will be responsible for managing client relationships, ensuring smooth transitions, and supporting operational tasks while identifying opportunities for business development.
BankingFinancial Services
Responsibilities
Relationship Building – As a Client Service Specialist, you will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and building strong relationships
Implementation & Transitioning – Coordinate new and existing client transitions and implementations, acting as the crucial point of contact, to ensure a proper transition from the other financial institution by working directly with clients to gather relevant information to execute the onboarding request. Provide clients with the required documentation/agreements to be executed to implement the requested cash management solution. Follow up and maintain communication throughout the transition with all partners to ensure that clients’ cash management solutions need are delivered in a timely and seamless manner
Operational Support – Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests. Ensure all mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition. Regularly update knowledge of internal (i.e., new products, procedures, and organizational changes) and external (i.e., technology, regulatory changes) developments to respond to client needs promptly and suitably
Business Development – Identify, through the analysis process and client dealings, other potential sales and/or service improvement opportunities and refer potential sales to appropriate client relationship/cash manager sales managers. Recognize business risk elements of situations being handled, involving the appropriate supervisors or business partners as early as possible. Contribute to the business unit’s goal of continuous improvement by identifying areas to enhance the client experience or resolve challenges
Qualification
Required
4+ years of demonstrated experience in client services within the Banking Industry
Strong technical skills with Microsoft Office suite, particularly Excel, Word, and PowerPoint
Ability to quickly learn proprietary software applications supporting the origination and cash management sales process
Engage with the purpose of finding the right solutions for clients
Collaboration skills to transform innovative ideas into great ones
Ability to investigate complex problems and communicate detailed information in an impactful way
Values of trust, teamwork, and accountability
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Banking benefits
A benefits program
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company
CIBC US
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions.
1001-5000 employees
H1B Sponsorship
CIBC US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (42)
2023 (29)
2022 (11)
2021 (77)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Brant Ahrens
Chief Administrative Officer
Recent News
2025-07-25
Company data provided by crunchbase