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First Day · 1 week ago

Program Supervisor - Interim Housing

Santa Fe Springs, CA

Full-time

Onsite

Mid Level

First Day is an organization focused on providing interim housing solutions. The Lead Site Supervisor oversees client support specialists and manages day-to-day program activities to ensure compliance with safety protocols and effective service delivery.

Individual & Family Services

Responsibilities

Provide day-to-day supervision of program staff, including Client Support Specialists, to ensure adequate staffing levels, effective performance, and consistent service delivery

Coordinate staff scheduling, approve timesheets and time-off requests, and manage daily assignments to ensure continuous 24-hour, 365-day site coverage

Monitor and support staff performance through ongoing oversight, coaching, and direction

Serve as the primary liaison between Client Support Specialists and Case Managers to support effective communication and operational alignment

Oversee staff onboarding and orientation, conduct regular performance evaluations, and develop individualized training plans based on best practices in trauma-informed care, harm reduction, and Housing First principles

Train and mentor staff in program operations, safety protocols, and documentation standards

Promptly report significant client-related occurrences, including overdoses, emergency room visits, or other critical incidents, through the program’s chain of command

Oversee facility operations to ensure rooms are properly maintained, cleaned, secured, and ready for occupancy

Conduct or ensure completion of room inspections following client exits to support timely room turnover

Utilize weekly exit documentation to plan and coordinate preparation of vacant rooms for incoming clients

Ensure Client Support Specialists conduct regular site walk-throughs to promote client safety and confirm that no unauthorized individuals are present on-site

Supervise daily program operations to ensure participant safety and compliance with program policies and procedures

Lead daily operational debriefings by gathering updates from different shifts and preparing relevant information for daily team meetings

Monitor daily workflows to identify operational issues, safety concerns, or service gaps and implement corrective actions as needed

Act as the primary point of contact for incident reports, program updates, and issues impacting participant health, safety, and well-being

Ensure timely distribution of exit sheets to Security each Friday after receipt from the Lead Case Manager

Ensure Client Support Specialists conduct and document required client wellness checks and complete wellness forms at least three times per shift

Lead and support crisis intervention, de-escalation, and conflict resolution efforts involving staff and participants

Ensure staff adherence to safety protocols and client engagement standards

Oversee meal service operations, including signing off on food deliveries and verifying order accuracy

Monitor food inventory levels and implement waste-control practices to ensure efficient use of resources

Conduct regular audits of program supplies and submit supply requests to maintain adequate inventory

Manage program resources to ensure the availability of necessary materials and equipment

Ensure proper storage, documentation, and tracking of client belongings in accordance with program procedures

Monitor compliance with 30-day storage timelines and ensure items are processed appropriately after deadlines

Ensure the completion of the Amnesty Locker Agreements and update the log to match the locker assignments

Ensure completion and accuracy of required operational trackers and checklists, including wellness checks, bed logs, client check-in/check-out records, and service delivery tracking

Review and monitor incident reports, HMIS notes, and electronic health record entries to ensure timely, accurate, and compliant documentation

Conduct regular program audits to ensure compliance with program standards, funder requirements, and regulatory guidelines

Support ongoing compliance with program, agency, and regulatory requirements through consistent oversight and follow-up

Qualification

Staff supervisionCrisis interventionCompliance monitoringTrainingOperational managementMentoringCommunication skillsConflict resolution

Required

Provide day-to-day supervision of program staff, including Client Support Specialists, to ensure adequate staffing levels, effective performance, and consistent service delivery

Coordinate staff scheduling, approve timesheets and time-off requests, and manage daily assignments to ensure continuous 24-hour, 365-day site coverage

Monitor and support staff performance through ongoing oversight, coaching, and direction

Serve as the primary liaison between Client Support Specialists and Case Managers to support effective communication and operational alignment

Train and mentor staff in program operations, safety protocols, and documentation standards

Promptly report significant client-related occurrences, including overdoses, emergency room visits, or other critical incidents, through the program's chain of command