KEH Camera · 14 hours ago
Repair Administrative Assistant
Smyrna, GA
Full-time
Onsite
Entry Level
2+ years expKEH Camera is the original camera re-commerce company, dedicated to making photography and videography accessible and sustainable. The Administrative Assistant will support the Repair Operations department by coordinating repair workflows, customer service, and inventory management, ensuring efficient repair processes and professional customer communications.
PhotographyRetail
Responsibilities
Oversee repair equipment tracking in Monday.com and Gala
Coordinate shipments to OEM vendors and manage return approvals
Process RMAs for Extend repairs and communicate repair outcomes to customers
Respond to customer inquiries via email, phone, and in person, providing repair status and updates
Handle warranty repair communications, including re-estimates, exchanges, and refunds
Collaborate with sales teams on customer concerns, re-estimates, and repair status
Assist with inventory and part availability coordination, and report on customer returns
Inspect and log incoming repair gear, ensuring all accessories are included
Distribute equipment to technicians for evaluation and repair
Update repair status and notify customers and sales teams once repairs are complete
Coordinate shipping of completed repairs to customers
Support technicians with gear retrieval and ensure proper tracking of repair parts
Maintain inventory bins and assist with warehouse organization
Ship gear to vendors, manage returns, track parts and repairs
Liaise with vendors for re-estimates, parts availability, and ordering
Input and track Sony gear in internal systems, provide reports to Sony
Manage invoicing and RMA communications for Extend repairs
Ensure repair area supplies and tools are stocked
Maintain repair area supplies and ensure tools/materials are stocked
Qualification
Required
High school diploma or equivalent required
2–3 years of administrative experience, ideally in a repair or technical environment
Strong organizational skills with the ability to multitask and maintain attention to detail
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Ability to work independently as well as collaboratively in a fast-paced environment
Customer service mindset with a strong ability to address inquiries and resolve issues professionally
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
Ability to apply concepts of basic algebra
Ability to build merchant category budget
Basic knowledge of applied statistics, core machine learning algorithms and basic AI principles
Preferred
Associate degree preferred
Basic knowledge of repair workflows and inventory management systems preferred
Experience with Monday.com or similar platforms is a plus
Benefits
Comprehensive medical, dental, and vision plans
HAS and FSA Accounts
Short and Long term disability
Company provided life insurance
401(k) and company match
Paid vacation, sick days and holiday
Options for Pet Insurance and Legal Services
Discounts of camera gear
Company
KEH Camera
The original provider of high quality, pre-owned camera and photographic equipment meeting nearly every need large or small.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David LaRue
Chief Information Officer CIO
Dorian McGee
EVENT & PRODUCTION DESIGN COORDINATOR/GRAPHIC DESIGNER
Recent News
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