Member Solutions Specialist jobs in United States
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Credit Union 1 · 4 days ago

Member Solutions Specialist

positionHenderson, NV
timeFull-time
remoteOnsite
seniorityEntry Level
money$18/hr - $23/hr
date1+ years exp

Credit Union 1 is a recognized workplace that values a positive and productive work culture. They are seeking a Member Solutions Specialist to provide efficient and courteous member service across all communication channels, enhance member financial relationships, and ensure an exceptional service experience.

BankingCreditFinancial ServicesFinTech

Responsibilities

Perform transactions for members by all communication channels (phone, email, chat and mail)
Process loan and credit card applications
Update loan information when applicable
Analyze and solve member problems and concerns
Answer member questions
Send appropriate letters and materials to members upon request
Direct calls to proper destination
Maintain 70%+ availability in contact queue
Maintain account data integrity
Cross-sell Credit Union 1 products and services
Acts as liaison between support areas and branches for funds transfer, research and stop pays
Report significant events and issues to manager for further review and action
Organize and file member service documents in compliance with record retention standards
Know and apply Credit Union 1 policies and procedures appropriately
Open and manually maintenance online originated accounts
Provide professional communication with chat and secured messaging
Perform other duties as assigned
Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice

Qualification

Customer service experienceFinancial services knowledgeAnalytical skillsOrganizational skillsKeyboarding skillsTelephone skillsProfessional demeanorVerbal communicationWritten communicationDetail oriented

Required

High School diploma or equivalent required
Detail oriented
Keyboarding and computer skills
Good analytical and organizational skills
Good telephone skills, including vocal presentation
Excellent verbal and written communication skills
Able to handle a variety of duties
Able to work quickly and accurately
Professional dress and demeanor
Rotating shifts required, including Saturdays as scheduled

Preferred

some college preferred
1-2 years financial service or customer service experience preferred

Benefits

Get paid for NOT working 14 holidays each year!
Paid Time Off (PTO) begins accruing day one of employment
Tuition reimbursement for approved courses (after 1 year)
Free Employee Assistance Program (EAP)
Livongo Diabetes Management Program
Excellent benefits packages including:
Medical PPO insurance
High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
Dental & vision insurance
Life, AD&D, short and long-term disability insurance (100% company paid)
401(k) retirement and profit-sharing plan (must be 20 years old)
Free Teledoc 24/7 Physician Services
Pet Insurance
Paid Family Medical Leave (When FMLA Eligible)

Company

Credit Union 1

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Credit Union 1 helps people with the services such as banking, savings, loans, financial support, and services.
dateFounded in 1958
location
Henderson, Nevada, USA
people-size201-500 employees
web-link
https://creditunion1.org

Funding

Current Stage
Growth Stage
Total Funding
$20.5M
2023-02-14Debt Financing· $20.5M

Leadership Team

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Todd Gunderson
CEO/President
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Company data provided by crunchbase