Independence Pet Group · 17 hours ago
D365 - Architect
United States; Illinois
Full-time
Hybrid
Lead/Staff
10+ years expIndependence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services. The D365 Architect will lead the design and implementation of Dynamics 365 Sales and Service architecture, focusing on integrated marketing technology and customer data platforms to enhance customer experiences.
Pet
Responsibilities
Define architecture for D365 Sales and Service, including lead-to-loyalty and request-to-serve processes
Implement case management, knowledge articles, and omnichannel engagement (voice, chat, social)
Integrate D365 CE with Braze, Adobe Marketo, and other MarTech tools for campaign orchestration
Enable segmentation, personalization, and next-best-action decisioning using CDP data
Design Power Automate workflows for lead scoring, quote automation, and service routing
Embed AI-driven recommendations and agentic workflows for sales and service
Establish governance for marketing and CRM data, privacy, and consent management
Align architecture with SOC 2, PCI DSS, GDPR, and CCPA compliance
Develop roadmap for CRM and MarTech modernization aligned with IPH’s digital transformation goals
Partner with business leaders to drive adoption and maturity of D365 and MarTech capabilities
Qualification
Required
Lead the design and implementation of IPH's Dynamics 365 Sales and Service architecture
Integrate with MarTech and Customer Data Platform (CDP) capabilities
Define and govern architecture for Dynamics 365 CE (Sales & Service)
Ensure seamless orchestration of customer journeys, unified profiles, and compliance
Architect and implement unified CRM for B2C and B2B journeys
Connect D365 with marketing automation platforms (Braze, Adobe Marketo)
Enable Customer/Lead 360 profiles via Microsoft Customer Insights
Deliver single pane of glass for agents with Talkdesk integration and Power Platform workflows
Ensure GDPR, CCPA, and consent management across all touchpoints
Define architecture for D365 Sales and Service, including lead-to-loyalty and request-to-serve processes
Implement case management, knowledge articles, and omnichannel engagement (voice, chat, social)
Integrate D365 CE with Braze, Adobe Marketo, and other MarTech tools for campaign orchestration
Enable segmentation, personalization, and next-best-action decisioning using CDP data
Design Power Automate workflows for lead scoring, quote automation, and service routing
Embed AI-driven recommendations and agentic workflows for sales and service
Establish governance for marketing and CRM data, privacy, and consent management
Align architecture with SOC 2, PCI DSS, GDPR, and CCPA compliance
Develop roadmap for CRM and MarTech modernization aligned with IPH's digital transformation goals
Partner with business leaders to drive adoption and maturity of D365 and MarTech capabilities
Platforms: Dynamics 365 CE (Sales, Service), Customer Insights CDP, Power Platform
MarTech Tools: Braze, Adobe Marketo, Dynamic Yield, Contentful
Integration: Azure API Management, Service Bus, Power Automate
Data & Analytics: Azure based - Calandra Data Platform, Databricks, Power BI
Compliance: GDPR, CCPA, SOC 2, PCI DSS
Preferred
10+ years in CRM and MarTech architecture; 5+ years in Dynamics 365 CE
Experience with marketing automation platforms and CDP integration
Strong knowledge of omnichannel engagement and personalization strategies
Familiarity with the insurance or financial services industry preferred
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
501-1000 employees
H1B Sponsorship
Independence Pet Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
2025-10-30
Coverager
2024-05-03
Business North Carolina
2024-05-03
Company data provided by crunchbase