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Metronet · 8 hours ago

IT Support Technician I

Overland Park, KS

Full-time

Onsite

Entry Level

2+ years exp

Metronet is one of the nation’s fastest-growing fiber-optic companies that builds communities through connectivity. The IT Support Technician I provides technical support for PC maintenance and help desk services, ensuring efficient use of company resources and assisting end users with technical issues.

InternetInternet of ThingsiOSMobileTelecommunications

Growth Opportunities

Responsibilities

Imaging workstations

Setup workstations for new associates

Maintains and repairs laptops, surfaces, Ipads, desktops, Macs, mobile devices and other computer peripherals

Documents, upgrades and replaces PC hardware and software systems

Provides support to end users on a variety of technical issues through ServiceDesk ticketing system

Provides user support for all applications

Identifies, researches, and resolves technical problems within SLA

Responds to telephone calls, email and personnel requests for technical support

First-level support for printers, copiers and plotters

Assist team with mass deployments and projects

Training associates of new technology

May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws

Qualification

Helpdesk experiencePCServer knowledgeMicrosoft Office 365Active DirectoryPowershellScriptingAzure AdministrationMDM & SCCMMicrosoft certificationsData cablingRFIDCamera systemsMac knowledgeCommunication skills