Tharaldson Hospitality Management · 1 week ago
Front Office Manager
Ritchie Station Residence Inn, Capitol Heights, MD, US
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
1+ years expTharaldson Hospitality Management is a company that values career advancement and a strong company culture in the hospitality industry. They are seeking a Front Office Manager who will oversee guest service operations, train staff, maintain records, and assist in management duties to ensure high service standards are met.
HospitalityLeisure
Responsibilities
Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned
Qualification
Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Performs functions of Guest Service Agent as scheduled by Management
Provides training, including safety training, to front office staff as directed by Management
Assists in the selection of Guest Service Agents
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
Answers inquiries pertaining to hotel policies and services
Performs functions of the General Manager in their absence
Assists General Manager in conducting staff meetings
All other duties as assigned
Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance
Maintains confidentiality
Responds well to questions; Demonstrates group presentation skills
Contributes to building a positive team spirit
Writes clearly and informatively; Able to read and interpret written information
Makes self available to staff; Continually works to improve supervisory skills
Follows policies and procedures including but not limited to, dress code policies
Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Commits to long hours of work when necessary to reach goals
Asks for and offers help when needed
Prioritizes and plans work activities; uses time efficiently
Treats others with respect and consideration regardless of their status or position
Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Meets productivity standards; Completes work in timely manner; Strives to increase productivity
Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
Preferred
Preferably 1+ year of similar experience in Select Service or Extended Stay properties
Brand Experience preferred
Knowledgeable in Inventories, Scheduling, and Ordering
Valid Driver's License
Open Availability
Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
Benefits
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay Option
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid Vacation
Company
Tharaldson Hospitality Management
Tharaldson Hospitality Management is a hotel management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Christine Gaston
HR Business Partner
Jessamy Maraden
Human Resources Business Partner
Recent News
ReviewJournal
2025-12-24
Company data provided by crunchbase