Carvana · 1 week ago
Client Services Specialist (ADESA)
Tempe, AZ
Full-time
Onsite
Mid Level
3+ years expADESA, a Carvana-owned company, operates in over 50 locations throughout the US and specializes in vehicle remarketing services. They are seeking a dynamic Client Services Specialist to engage and cultivate relationships with a diverse range of buyers, primarily dealerships, to drive vehicle sales through their platforms.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Proactively engage with a diverse portfolio of buyers, primarily dealerships, to encourage active participation and vehicle purchases on ADESA platforms
Develop and maintain strong relationships with buyers at varying levels, understanding their unique needs and preferences to tailor engagement strategies effectively
Address buyer inquiries, concerns, and challenges promptly, working collaboratively with internal teams to find effective solutions
Identify and prioritize at-risk buyers, strategically prioritizing their support to mitigate potential challenges and ensure a sustainable relationship
Promote upcoming auctions, targeted sales events, and promotional campaigns to buyers, boosting their interest and participation
Provide timely feedback and insights to internal teams based on buyer interactions, market trends, and competitive intelligence
Effectively utilize customer relationship management (CRM) tools and systems to track buyer interactions, manage leads, and report on performance metrics
Meet and exceed monthly Key Performance Indicators (KPIs) including unique buyers, activity/calls, volume purchased, and talk time
Qualification
Required
High school diploma or equivalent required
Minimum of 3 years of relevant experience in account management, sales, or customer relationship management within the automotive industry or a related field
Proven track record of successfully engaging buyers, cultivating relationships, and driving sales in a fast-paced, competitive environment
Excellent verbal and written communication skills, with the ability to build rapport with and influence effectively with internal and external stakeholders
Strong problem-solving abilities, with a customer-centric approach to addressing challenges and finding solutions
Confidentiality and integrity while handling sensitive information
Self-motivated, results-oriented, and able to thrive in a team-oriented environment
Proficiency with computer systems and applications
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English
Hiring is contingent on passing a complete background check
Benefits
Competitive Pay
Quality Benefits
Holiday and Paid Time Off
Education and Equipment Reimbursement Programs
Matching 401(k)
Career Path Opportunities
And More!
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
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