Kelly · 6 hours ago
Sales Support / Inside Sales /Customer Service
Telford, PA
Full-time
Onsite
Mid Level
$23/hr - $24/hr
3+ years expKelly is seeking a reliable and customer-focused Customer Service Representative (CSR) to join a collaborative onsite team in Telford, PA. This role primarily supports customers via email and is responsible for order processing, customer communication, and providing administrative support in a fast-paced industrial environment.
OutsourcingProfessional Services
No H1B
Responsibilities
Receive and process customer orders and quote requests
Respond to customer inquiries regarding orders, shipments, pricing, and product availability
Provide excellent customer service via email and phone
Identify cross-sell and up-sell opportunities
Handle customer complaints professionally and route issues appropriately
Act as primary contact for Return Goods Authorizations (RGAs), credit memos, and quality-related orders
Coordinate with Scheduling, Shipping, Purchasing, Sales, Engineering, and Production teams
Maintain accurate records in CRM (Salesforce) and internal systems
Support Inside Sales, Application Engineers, Product Specialists, and Sales Managers
Proactively resolve customer, product, and pricing issues
Perform additional duties as assigned
Qualification
Required
Applicants MUST have prior experience as a Customer Service Representative (CSR)
This is a fully onsite role — no work-from-home now or in the future
High School Diploma required
3+ years of Sales Support, Customer Service or Inside Sales experience required
Industrial or manufacturing environment experience
Strong computer skills, including: Microsoft Office (Excel reporting required)
Excellent verbal and written communication skills
Strong attention to detail and data accuracy
Ability to thrive in a fast-paced, growing organization
Proven ability to collaborate across departments
Customer service and service orientation
Active listening and clear communication
Critical thinking and problem-solving
Strong organizational and time-management skills
Ability to manage multiple priorities efficiently
Professional phone and email etiquette
Preferred
Industrial or manufacturing industry background strongly preferred
CRM systems (Salesforce preferred)
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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