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The Church of Jesus Christ of Latter-day Saints · 2 days ago

Confidential Records 2, Spanish (Finance and Records Dept.)

Salt Lake City, UT, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

The Church of Jesus Christ of Latter-day Saints is seeking a Confidential Records 2 to provide staff support to various church offices. The role involves analyzing and processing documents, ensuring accuracy, and supporting church leaders in administrative actions and membership records.

Non ProfitReligion

Comp. & Benefits

Responsibilities

Analyze, translate, and process membership council documents from local units. Ensure the accuracy and completeness of cases received from local units. Request additional information from priesthood leaders as needed

Prepare case summaries and decision letters for the Office of the First Presidency, including case summaries for all application types to the First Presidency

Primary contact for priesthood leaders, mission presidents, and stake presidents by responding to priesthood leader inquiries (calls and emails) with tact, diplomacy, and a thorough knowledge of Church doctrine and policy

Review the work of other team members to ensure accuracy and completeness. Give feedback and suggestions for improvement to other team members

Update membership records in Church systems

Qualification

Bachelor’s degreeFluency in SpanishCustomer support experienceDocument analysisTactDiscretionDeadline managementHigh stress environmentConfidentiality

Required

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy

Bachelor's degree required

Capable of creating detailed executive summaries, reports, and presentations that may be utilized at the highest executive levels of the organization, found in someone with a bachelors or masters degree in English, History, Journalism/Communication, or similar intensive researching and writing degree

Fluency of spoken and written English and translation experience, including an excellent knowledge of vocabulary, grammar, pronunciation, and syntax of Spanish

Ability to provide support over the phone and through email to leaders in local units in both English and Spanish, found in someone with 2 to 3 years of prior experience in a customer support role that handles escalated calls and requests, and deals with high-profile customers

Ability to understand, analyze and describe complex issues and data and explain them to others

Ability to learn, understand, and navigate through complex organizational policies and practices

Ability to maintain strict confidentiality and to exercise a high degree of tact and discretion

Ability to meet critical deadlines and work in a high stress environment

Ability to meet performance standards set for the team

Availability required: Monday to Friday, 8:00 AM to 5:00 PM. This position requires onsite presence; remote work is not an option

Company

The Church of Jesus Christ of Latter-day Saints

Glassdoor4.5

"This work is so liberating: to be employed in an organization wherein we have the ultimate freedom to use true principles of the restored gospel of Jesus Christ in our work each day.

Founded in 1830

Salt Lake City, Utah, USA

10001+ employees