EPITEC · 6 hours ago
Customer Support Representative
Smyrna, TN
Contract
Hybrid
Entry Level
$25/hr - $25/hr
2+ years expEpitec is seeking a Dealer Chat Agent to join our automotive client's team. The candidate will provide live chat assistance to dealers, offering general support and playing a key role in client programs.
Information TechnologyStaffing Agency
Responsibilities
Provide real‑time chat support to dealership service, parts, and warranty teams, addressing general maintenance, service, and repair inquiries
Navigate and research Service Manuals, TECH LINE cases, ASIST, and internal resources to deliver accurate guidance
Support the LenZ program, including onboarding new dealers, managing enrollments, assisting with platform usage, and promoting proper adoption
Document and manage all support cases, updating Salesforce reports/dashboards and ensuring accurate recordkeeping
Create and update PowerPoint presentations, Excel reports, meeting materials, and other documentation for internal teams and leadership
Provide non‑diagnostic technical assistance to dealers via outbound calls and initiate Tech Link remote sessions for PC and technical issues
Assist with departmental initiatives including PEEK training coordination, Tech Alerts creation, and other support tasks as assigned
Qualification
Required
2+ years of experience in a professional environment; automotive service, parts, or IT support experience strongly preferred
Strong interpersonal and communication skills with the ability to manage multiple time‑sensitive tasks
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); Salesforce experience preferred
Ability to learn and use department applications such as CONSULT, Webex, ASIST, EPC, and NNAnet
Typing speed of 40+ WPM and strong documentation habits
High school diploma required
Strong problem‑solving skills with the ability to view decisions from the customer's perspective and recommend appropriate actions
Preferred
Automotive service, parts, or IT support experience strongly preferred
Salesforce experience preferred
AA degree or relevant technical coursework preferred
Benefits
10 days PTO
16 Paid Holidays
Medical contributions (if desired)
Dental/vision
401k retirement savings plan
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase