Stryker · 1 day ago
Associate Field Service Representative - Houston, TX
Houston, Texas
Full-time
Onsite
Mid Level
3+ years expStryker Corporation is a leading medical technology company, and they are seeking an Associate Field Service Representative to perform on-site installations, preventive maintenance, and repairs of the Mako Robot. The role involves maintaining customer satisfaction, providing technical support, and managing field inventory and documentation.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Perform independent and/or supervised on-site installations, preventive maintenance, and repair of our Mako Robot
Maintain customer satisfaction and provide both phone and on-site customer support
Verify and approve the operational quality of Stryker systems and equipment
Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
Independently manage work calendar and travel schedule
Serve as company liaison with customer on administrative and technical matters
Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics
Collaborate with Sr. Level Field Service Representatives and Sales
Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
Working knowledge of Windows operating systems and office applications - required
Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required
Qualification
Required
3+ years of relevant experience
High school diploma or equivalent
Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors
Working knowledge of Windows operating systems and office applications
Preferred
Previous experience as a technical field service professional or in a relevant capacity
Associates or Bachelors
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase