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Six Red Marbles · 2 days ago

AVP, Client Partnerships, Higher Education

United States

Full-time

Remote

Senior Level

5+ years exp

Six Red Marbles is a company dedicated to delivering high-quality educational programs at scale. The AVP, Client Partnerships is responsible for ensuring long-term success in client engagements by developing strong relationships and identifying new sales opportunities within the higher education sector.

ConsultingContent DiscoveryE-LearningEducationProject ManagementUsability TestingUX Design

Hiring Manager

Ashley Glennon

Responsibilities

Pursue new sales opportunities with current customers to meet sales targets

Use consultative selling skills and network of university decision makers to identify new accounts and accelerate deal cycles

Operate as the lead external point of contact for all matters specific to their clients

Determine frequency of client visits and client reviews

Forecast and track key account metrics

Build and manage high-quality pipeline through prospecting, outbound reach, networking and territory planning

Lead new business pitches and presentations

Engage comfortably in business dialogue and offer guidance to multiple levels of management

Regularly check in with the client in person and virtually

Attend conferences and industry events to promote the Six Red Marbles brand and generate leads

Maintain a collaborative environment on the client side by developing communication with different teams or departments

Actively “cross-sell” Six Red Marbles services such as instructional design, multimedia services, content creation, assessment development and program design

Ensure a thorough understanding of Six Red Marbles’ policies, procedures, and practices

Collaborate with the project team, assisting with prioritization, issue escalation, coordinating client communication

Lead all efforts to maintain and grow the business relationship with the assigned client portfolio

Create and maintain internal account profile and growth strategy. Lead regular meetings to review client status and growth strategies

Promote and foster a strong team culture and open and transparent communication with the project team

Ensure that communication of key messages/initiatives is delivered correctly and appropriately to clients

Serve as a strategic advisor to the executive management team on trends in higher education, instructional design and digital learning

Act as a point of escalation on issues pertaining to the delivery or client relationship that can’t be resolved at the project level

Collaborate with delivery teams on scope, change orders, and budget considerations

Conduct post-engagement reviews to optimize future partnership strategies

An in-depth understanding in the preparation of proposals, statements of work, master service agreements, and other contracts for clients, making sure they adhere to Six Red Marbles’ standards and best practices

Maintain accurate forecasting, revenue tracking and CRM documentation

Monitor invoicing and ensure top-line targets are being met

Qualification

Sales experienceClient relationship managementConsultative sellingProject managementNegotiation skillsCustomer serviceInterpersonal skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

5–7 years of experience selling educational services to higher ed institutions required

Demonstrated success selling to senior academic leaders

Able to prioritize and manage multiple projects and teams simultaneously; proven success at managing large, complex, or particularly challenging clients

Excellent customer service skills and strong interpersonal and communications skills (verbal and written) across all levels, both internally and with clients

Strong customer relationship building, problem-solving, presentation, and negotiation skills in a client-facing environment

Ability to drive and manage change in a dynamic environment

Demonstrated ability to work and manage effectively under significant deadline pressure

Experience working with cross-functional teams/matrix management

Prior experience scheduling and attending on-campus visits with clients and prospects

Ability and willingness to travel up to 50% of the time