SoTalent ยท 11 hours ago
Client Technical Support
Texas, United States
Full-time
Onsite
Entry Level
1+ years expSoTalent is seeking a Client Technical Support Associate to join their Customer Support & Services team. This role provides Tier II technical assistance to clients, focusing on online access and account-related support across digital platforms, ensuring efficient and high-quality service delivery.
Staffing & Recruiting
Hiring Manager
Mohamed Raffik
Responsibilities
Respond to escalated Tier II technical inquiries related to websites, systems, online access, and account functionality
Support one-call resolution while identifying scenarios that require further escalation
Assist with client protection and security concerns, particularly related to electronic access and authentication attempts
Troubleshoot technical issues using structured problem-solving and de-escalation techniques
Clearly communicate step-by-step technical guidance to clients over the phone
Navigate multiple systems and resources simultaneously while maintaining a high level of service quality
Collaborate with team members by sharing knowledge, feedback, and best practices
Adapt quickly to evolving processes, tools, and client needs
Promote positive client interactions and contribute to continuous improvement at the individual, team, and organizational levels
Qualification
Required
Minimum of one year of client service experience
Flexibility to work varying schedules, including weekdays and early evening shifts
Demonstrated troubleshooting, problem-solving, and de-escalation skills, ideally within a call center environment
Strong verbal communication and active listening skills, with the ability to explain technical concepts clearly and logically
Proven technical aptitude and ability to learn new technologies quickly
Working knowledge of major web browsers including Chrome, Edge, Safari, and Firefox
High-level familiarity with Apple and Android mobile devices
Solid understanding of PC and Mac environments, including operating systems, peripherals, and complex software navigation
Experience working collaboratively in a team-oriented environment
Strong service mindset, professionalism, and enthusiasm for helping clients
Ability to manage multiple applications and screens efficiently while on live calls
Strong critical-thinking skills, using probing questions to diagnose issues and apply sound judgment
Preferred
Two or more years of client service experience
Prior experience in the financial services industry
Knowledge of internet technologies, networking fundamentals, Wi-Fi, and internet service providers
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase