Client Success Manager jobs in United States
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Array ยท 4 days ago

Client Success Manager

positionHonolulu, HI
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$70K/yr - $75K/yr
date2+ years exp

Array is a leading technology-enabled workforce solutions company that aims to fix how work is bought, sold, and delivered. The Client Success Manager will be the primary point of contact for PEO clients, ensuring outstanding service across payroll, benefits, compliance, and HR support while building strong relationships and overseeing service delivery.

ComputerSoftware

Responsibilities

Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships
Oversee delivery of PEO services, including payroll, benefits administration, HR support, and compliance
Act as the escalation point for client issues, ensuring prompt and professional resolution
Conduct regular client check-ins to review service performance, identify improvement opportunities, and ensure satisfaction
Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions
Educate clients on our HR and payroll platforms to maximize adoption and usage
Monitor client KPIs and prepare reports to track service quality, retention, and engagement
Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies
Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery
Identify opportunities to expand client use of LevelUp HR services and partner with sales on renewals or new solutions
Provide guidance on HR best practices, workforce management, and risk mitigation
Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%)

Qualification

Client account managementLabor laws knowledgeHRIS/payroll systemsBenefits administrationHR certificationsAnalytical abilitiesProcess improvementHigh-risk industry experienceCommunication skillsProblem-solving skillsRelationship-building

Required

Exceptional communication, relationship-building, and client service skills
Proven problem-solving and analytical abilities with a focus on process improvement
Proficiency in HRIS/payroll systems and Microsoft Office Suite

Preferred

2 years of experience in HR services, client account management, or PEO operations are preferred, but not required
Strong understanding of labor laws, payroll processes, and benefits administration is a plus
HR certifications (e.g., PHR, SHRM-CP) are a plus
Experience in high-risk industries (e.g., construction, healthcare, transportation) is highly valued

Benefits

Health
Dental
Vision
401(k)
PTO
And more

Company

Array

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Array is an information technology company that specializes in developing computer software.
dateFounded in 2020
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.arraycorp.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2023-01-01Series Unknown

Leadership Team

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Fouad ElNaggar
Co-Founder and CEO
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Company data provided by crunchbase