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Redwood Family Care Network · 19 hours ago

Health Services Program Manager - Vancouver

Vancouver, WA

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $78K/yr

3+ years exp

Redwood Family Care Network is dedicated to providing quality community-based support services for individuals with disabilities. The Health Services Program Manager is responsible for overseeing the medical coordination of clients with intellectual and developmental disabilities, ensuring quality service delivery and compliance with regulatory requirements.

Health CareHospitalMedicalNursing and Residential Care

Responsibilities

Oversight and Management of the Residential Services Department:

Work collaboratively with the WA Residential Director to ensure our clients are receiving a good quality of service and their needs are met

Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field

Re-train DSP's as needed when medical errors occur or trends are noted

Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care, including written and verbal correspondence

Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date and that ample qualified staff are delegated to complete delegated tasks

Maintain medical records as required by regulatory guidelines

Report suspicions of abuse/neglect/exploitation per guidelines

Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training

Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs

Attend Supervisor meetings, chaired by the WA Residential Director to review medical matters pertaining to the facilities/clients as requested

Provide Lift and Transfer assistance training (may include non-ambulatory individuals) requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight

Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames

Ensure that each facility has the needed medical documentation and forms

Ensures each facility has updated and relevant medical and medication protocols and provides staff training as needed

Regularly review on-site medications and medical documentation

Upload medical documentation into client files within one week of completion

Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures

Work with the WA Compliance Director to ensure we are in compliance with all required dates: Medical appointments, consent forms, etc

Checks in cycle medications. Record and implement medication changes in the facilities

Coordinate with supervisors to ensure medical appointments are being completed and that medical documentation is being completed properly

Attends appointments as needed for new client PCP set up, mental health or behavioral needs

Enter scheduled client appointments into tracking systems

Attend medical appointments as needed for clients with high medical needs

Scan appointment information to third parties as requested

Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility

Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns

Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments

Records and maintains client information such as personal data in databases and files

Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site

Monitor required dates for upcoming medical appointments, care plans and consents

Create and modify documentation forms for clients as needed for medical tracking

Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention

Review client plans for accuracy regarding medications, medical support needs and hygiene support needs

Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed

Manage all MARS between the pharmacy and within our database as needed

Work with Directors to ensure COVID response plans are being followed for the whole company

Manages COVID reporting to state and local health departments for all departments

Ensure staff credentials are emailed or faxed to nurse delegators for all departments

Ensure nurse delegation information is up to date and accurate in client homes for all departments

Monitors client dates for expiring care plans, consents and medication treatment for all departments

Other duties as assigned

Qualification

Certified Medical Assistant LicenseLicensed Practical NurseSupervisory experienceFirst Aid/CPR CertifiedBlood Borne Pathogen trainingNurse DelegationClient advocacyCommunication skillsTeam collaborationProblem-solving skills

Required

Certified Medical Assistant License and 1-year field experience (or)

Licensed Practical Nurse and 1-year field experience

Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting

High School Diploma or GED Equivalent

2 years' experience working with Clients with Disabilities

3 years Supervisory experience

Must pass a Washington State background check

First Aid/CPR Certified (within 120 days of employment, training can be provided)

Blood Borne Pathogen (within 120 days of employment, training can be provided)

Need to obtain CPI Blue Card

Training from DDA regarding writing IISPs and PBSPs

Nurse's Aide Registered (NAR) and able to be Nurse Delegated

Complete and pass the background check screening upon hire and every two years thereafter, or as requested

Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications

Complete a minimum of 12 hours of continuing education annually