U.S. Bank · 2 hours ago
Customer Support Specialist
Gresham, OR
Full-time
Hybrid
Mid Level
$24.18/hr - $32.21/hr
3+ years expU.S. Bank is on a journey to help customers and businesses make better financial decisions. The Customer Support Specialist serves as a primary point of contact for institutional clients, providing advanced support across multiple product offerings within the Treasury Services portfolio, handling complex inquiries and ensuring timely resolution.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Respond to and resolve Level 2 customer service inquiries related to institutional treasury products, including exception handling and escalated issues
Deliver expert guidance on multiple product lines, ensuring clients receive comprehensive support for their operational needs
Act as a liaison between clients and internal teams to troubleshoot and resolve complex or unusual issues
Maintain compliance with internal policies, procedures, and applicable regulatory requirements in all interactions
Monitor and manage workflow to ensure service-level agreements (SLAs) are met and responses are courteous, professional, and timely
Provide feedback and recommendations for process improvements to enhance client experience and operational efficiency
Support training initiatives by sharing product knowledge and best practices with peers as needed
Qualification
Required
High school diploma or equivalent
Three to five years of relevant experience
Preferred
Strong customer service/sales and problem-solving skills
Knowledge of Cash Vaults and Lockbox experience
Thorough knowledge of applicable services, products, systems, operations, policies and regulations
Good organizational and time management skills
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Some experience as a senior level representative preferred
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase