Henry Ford Health · 23 hours ago
Regional Supervisor - Ambulatory Laboratory Support Services
Detroit, MI
Full-time
Onsite
Mid, Senior Level
4+ years expHenry Ford Health is seeking a Regional Supervisor for Ambulatory Laboratory Support Services. The role involves coordinating and supervising laboratory support services, ensuring efficient specimen handling, and leading a team to meet customer service standards.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Leads Laboratory Support Service operations to register, order, collect, and process laboratory specimens in an efficient manner to meet customer needs
Develops and implements procedures governing the collection, registration, order-entry, processing, customer service, and delivery of laboratory specimens
Provides training on the proper use of information systems, collection, processing, and telephone skills
Recommends staffing levels to meet customer service standards
Plans work schedules and work assignments as needed
Develops key performance indicators aligned with a culture of exceptional customer service
Tracks and trends key metrics to guide continuous improvement
Manages the employee hiring process including developing and updating job descriptions, providing thorough onboarding and communicating clear performance expectations
Identifies essential job duties and the skill sets required for areas of responsibility
Leads the interview, selection, on-boarding, competency assessment and coaches the development of all staff
Provides supervision and leadership as assigned to ensure consistent service, resolve problems and adjust to changes in activity
Qualification
Required
Two (2) years of college level education
Four years of progressive responsibility in a clinical laboratory setting in a laboratory support role to ensure familiarity with terminology, and workflow in an accredited laboratory
For positions supervising phlebotomy, minimum of one year experience collecting and teaching blood sample collection by venipuncture and skin, puncture for patients at all age levels
Company
Henry Ford Health
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10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Brenda Craig
Vice President, Integrated Communications
Recent News
2025-11-07
Company data provided by crunchbase